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Windows 7 Build 7600 - This Copy of Windows is not Genuine.

    Question

  • Hi, 

    I have had Windows 7 installed on my computer for about a month, and just recently had this error message (0xC004C008) which says that my product key did not register. I got both the Full version of Windows 7 Pro (not an upgrade only copy) through my university along with the product key. I need Windows to work for a class, so it would be great to get this resolved. Any and all help is appreciated!
    Thank you for your time,

    Adam
    Sunday, February 28, 2010 5:22 AM

Answers

  • Have you tried reactivating it? Not an expert at reading these logs but it looks like it may just need to be activated again. Sometimes what happens is for whatever reason the key is installed but never activated. While windows may be installed with a valid key if it doesn't activate after 30 days you are going to get validation messages.

    Navigate to system properites either through he control panel or by rightclicking on computer in the start menu and selecting properties, scroll to the bottom and click on activate now where it displays the activation information.

    BTW MTBiker, I ride a fisher, happy trails.
    Sunday, February 28, 2010 1:20 PM
  • Try the Phone Activation again.

    This time do not enter anything into the Phone Prompt.  This will force the Phone Prompt to transfer you to a Live Activation Rep who should be able to assist you in the Activation Process.

    Thank you,
    Darin MS
    Tuesday, March 02, 2010 6:46 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Sunday, February 28, 2010 5:26 AM
  • Thank you for the fast response!

    I ran the tool and for some reason it says that my code is Invalid, I was pretty sure that I typed the code in properly when I registered my computer for the first time.

    Background: I am Running Windows 7 on my BOOTCAMP dual booted MacBook Pro which reaches all standards stated by Apple and Windows. I loaded Windows 7 for use with Microsoft Access, which is part of a class I am taking.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FQFB6-9HGB3-X26PB
    Windows Product Key Hash: tjrTtl8jFXTjJAEcUG4Z4RRaJ1I=
    Windows Product ID: 00371-840-1823725-85452
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {8F65CE79-AA61-46C9-AF07-7DF44FB9202A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F65CE79-AA61-46C9-AF07-7DF44FB9202A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X26PB</PKey><PID>00371-840-1823725-85452</PID><PIDType>5</PIDType><SID>S-1-5-21-3307665759-669727417-488137025</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro5,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP51.88Z.007E.B05.0905051508</Version><SMBIOSVersion major="2" minor="4"/><Date>20090505000000.000000+000</Date></BIOS><HWID>04BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-840-182372-00-1033-7600.0000-0252010
    Installation ID: 004971483804643966527323897261026955222621449664019490
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X26PB
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 2/28/2010 12:41:28 AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAJJRI9Dz9nCn8gWoSfPmUSs9iLhzo3EbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   APPLE   Apple00
      FACP   APPLE   Apple00
      HPET   APPLE   Apple00
      MCFG   APPLE   Apple00
      ASF!   APPLE   Apple00
      SBST   APPLE   Apple00
      ECDT   APPLE   Apple00
      SSDT   APPLE  CpuPm
      SSDT   APPLE  CpuPm
      SSDT   APPLE  CpuPm

     

    Sunday, February 28, 2010 5:46 AM
  • Have you tried reactivating it? Not an expert at reading these logs but it looks like it may just need to be activated again. Sometimes what happens is for whatever reason the key is installed but never activated. While windows may be installed with a valid key if it doesn't activate after 30 days you are going to get validation messages.

    Navigate to system properites either through he control panel or by rightclicking on computer in the start menu and selecting properties, scroll to the bottom and click on activate now where it displays the activation information.

    BTW MTBiker, I ride a fisher, happy trails.
    Sunday, February 28, 2010 1:20 PM
  • S. Edd is correct.  Windows is reporting that is it not Activated.

    Try to Activate over the internet, If you get any error, try by Phone instead.

    Thank you,
    Darin MS
    Monday, March 01, 2010 10:37 PM
  • I tried the internet and the phone and both said that my activation code is not valid. I got this code from my University, could that be the issue?
    Tuesday, March 02, 2010 2:07 AM
  • Try the Phone Activation again.

    This time do not enter anything into the Phone Prompt.  This will force the Phone Prompt to transfer you to a Live Activation Rep who should be able to assist you in the Activation Process.

    Thank you,
    Darin MS
    Tuesday, March 02, 2010 6:46 PM