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Word says it's activated, but Office update website says not

    Question

  • I reinstalled the Office XP that came with this computer. Then I acativated it successfully using Word. However, when I try to get the various updates that have come out since Office XP was introduced, the Office Update validator tells me that Office is not valid.

    When I try to (re)activate it using Word's or Excel's drop-down Help|Activate Product link, it says "This product is already activated."

    Here's the Update site validation printout:

    Diagnostic Report (1.9.0006.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 55274-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {033DA47D-47A6-47E8-B28E-B11D9136B6F1}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.8.31.9

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-231-1

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.8.31.9

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-231-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{033DA47D-47A6-47E8-B28E-B11D9136B6F1}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1454471165-1659004503-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20011207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9E98331F0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9DC1B88EBFE0BA8</Val><Hash>fYwxMOZaD/wnsi4SvDT+/7h7fTM=</Hash><Pid>54186-OEM-1790594-05620</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->

    N/A

    HWID Data-->

    N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation

    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->

    N/A

    Monday, February 09, 2009 8:41 PM

Answers

  • Hey Dai,

    Awesome! We are glad you are operational again :-). Should you have any other WGA Questions please visit us again.


    Have a great weekend!


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 12, 2009 7:21 PM
    Thursday, February 12, 2009 7:21 PM

All replies

  • Hello Dai,

    Thank you for posting in the forums :-). I have some questions for you to help me analyze more as what could be causing what you are experiencing. Curious what prompted you to resintall Microsoft Office XP Professional? You mentioned receiving a message when trying to validate Office XP Professional. Please tell me exactly what messaging you are receiving. Does it indicate you have a non-genuine version currently installed? Also are you receiving any error codes if so please provide all the information surrounding the error codes. 


    Thank you Dai :-)


    Stephen
    Stephen Holm
    Tuesday, February 10, 2009 12:22 AM
  • Hi Stephen,

    I have the same problem too, my Windows xp and Office xp are genuine OEM software purchased from a reputable system builder 5 years ago.  Are there any hints from the diagnostic report below.

    Diagnostic Report (Removed)
    -----------------------------------------
    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Standard - 101 Not Activated
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005


    Regards

    Andy
    • Edited by acmwong Wednesday, February 11, 2009 10:05 AM
    Wednesday, February 11, 2009 3:37 AM
  • Hello Stephen,

    I have read your earlier posts.

    I have deleted the data.dat file, reactivate office xp online, and then passed the OGA.

    Thank you very much.

    Andy
    • Proposed as answer by steve_rsa Wednesday, February 11, 2009 5:38 PM
    Wednesday, February 11, 2009 5:43 AM
  • I presume someone took offence to the remark in my previous post and removed it...

    The issue is still there...

    My Win XP Pro is activated and validated, my Office XP Pro is activated - but the validation wont go through.  Now when I open any office app. it tells me its not activated, when I click on "Help" "Activate Product" - it says, that it is activated (and round and round it goes)

    I notice ACMWONG mentioned deleting the data.dat file, reactivating and then having sucess in passing the OGA - where would this data.dat file reside?

    Is it the one in:

    "C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\data"

    or this one

    "C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data"

    Im not sure i want to put my diagnostic report up here as it contains enough info that could be used to illegal ends by less savory folk.  If one of the support MODS could email me i will reply with the diagnostic report attached.

    thank you kindly

    Wednesday, February 11, 2009 9:21 AM
  • Hello Steve,

    The data.dat file is at

    C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data

    Please make a copy of the data.dat file, so that you can restore it if necessary.

    Regards

    Andy
    • Proposed as answer by steve_rsa Wednesday, February 11, 2009 5:38 PM
    Wednesday, February 11, 2009 9:48 AM
  • thanks andy will give that a bash.
    Wednesday, February 11, 2009 10:02 AM
  • Morning Dai,

    Pleast try the steps below and please post back and let me know if this resolves what your experiencing surrounding activation.  Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us

    Should you need further guidance please post your question(s) to the Windows XP General newsgroup forum located here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us

    Thank you,


    Stephen


    Stephen Holm
    • Proposed as answer by Phr3d Wednesday, February 18, 2009 8:00 AM
    Wednesday, February 11, 2009 6:31 PM
  • Your very welcome Acmwong :-).



    Stephen
    Stephen Holm
    Wednesday, February 11, 2009 6:32 PM
  • Hi Stephen,

    I read the message from acmwong below your reply to me (the one that mentioned your suggestion of deleting the data.dat file and re-validating) and that solved my problem.

    I hadn't seen other messages like that prior to writing - I guess the subject lines didn't tip me off enough. Or, what the heck - maybe I'm just old and dumb.

    Anyhow, thank you!

    Dai
    Thursday, February 12, 2009 6:04 AM
  • Hey Dai,

    Awesome! We are glad you are operational again :-). Should you have any other WGA Questions please visit us again.


    Have a great weekend!


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 12, 2009 7:21 PM
    Thursday, February 12, 2009 7:21 PM
  • Would like to add that the instructions worked perfectly for me as well.  In my case I -did not- reinstall Office XP, I just have very few occasions to use it (use a laptop for most Office activities, have this license as a convenience).  I installed a new printer, updated Windows and thought I should check office updates as well. 

    Office Update refused to work until I spent an hour in the circular - what to do when WGA says your not real - stuff (all the active-X controls, restarts, etc.) and found this topic.  Upon deleting data.dat, re-activating and off to the validation central, all is well.

    Reason for this description?  There is more going on here than is obvious.  I humbly suggest that you make this post a sticky and/or a jump word for others getting Office XP is invalid (even though it IS valid, has gotten updates in the past, etc, etc.)

    Thanx for the quick and easy fix, just wish I had found this an hour ago.
    knf
    Wednesday, February 18, 2009 8:00 AM
  • Hello KNF,

    We are glad this fix worked helped ya out :-). Should you need further assistance feel free to search the OGA site or post your question and we will do our best to resolve your problem. 


    Take care KNF,


    Stephen
    Stephen Holm
    Wednesday, February 18, 2009 7:03 PM