Error while reinstalling Live mesh : Installer Encountered errors

Thu, 02 Jul 2009 07:22:22 Z

I 'm running into following error while reinstalling LM . I was working fine till last week. I'm trying to restall over terminal service (remote desktop)

Error message:

Installer encounted errors.
No such Interface supported

Error : 80004002

Any suggestions?

Thanks,
raj

Environment: Windows Vista
Display : external 40" monitor ( resolution 1600x 1054)

Error while reinstalling Live mesh : Installer Encountered errors

Thu, 02 Jul 2009 15:57:25 Z

I don't know what the cause of the error is or how to resolve it, but apparently the error indicates that the COM components may be damaged or not properly registered.

I recommend that you submit a bug report:

How to Submit Bugs and Live Mesh Logs

-steve

Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

Error while reinstalling Live mesh : Installer Encountered errors

Thu, 02 Jul 2009 21:42:29 Z

I'm receiving the exact same error message. This is my first attempt at installing. Windows XP, SP2 (with automatic updates on). I would really like to know why I can't install this program as it seems like a much better alternative to Remote Desktop Connection, which I'm really sick of.

Please help! I can't submit a Live Mesh Log as Mr. Boots recommends because the program isn't installed...thus no log is being generated.

Error while reinstalling Live mesh : Installer Encountered errors

Fri, 03 Jul 2009 00:54:08 Z

The post that explains how to submit a bug with logs also includes instructions on where to find the logs for a failed installation.
RD in Live Mesh has some great features (Ability to shut down the remote PC, put it to sleep, multiple monitor support), but RD from Windows and RD from Live mesh are actually quite similar in functionality.
-steve

Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

Error while reinstalling Live mesh : Installer Encountered errors

Tue, 14 Jul 2009 15:12:18 Z

I am experiencing this problem as well. Live Mesh was installed and working on my computer, then about two weeks ago it stopped syncing files. It wasn't showing any errors though. Files were simply no longer synchronized even though everything looked like it was working.

At the suggestion of tech support I uninstalled Live Mesh and tried re-installing. I now get this 80004002 error when I attempt to reinstall. Despite the directions on "How to Submit Bugs and Live Mesh Logs" no Servicing.log or Servicing[0000].log is generated. Tech support has not been very helpful and I'm really hurting to have Mesh working again.

Error while reinstalling Live mesh : Installer Encountered errors

Tue, 14 Jul 2009 17:09:45 Z

Did you try the solution in my previous post - enabling Hardware Virtualization in the BIOS?
-steve

Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

Error while reinstalling Live mesh : Installer Encountered errors

Tue, 14 Jul 2009 17:58:34 Z

My BIOS does not appear to have a setting for enabling/disabling virtualization. My processor is an intel E5345, and i'm running 64-bit Vista, if that makes a difference. Thanks.

Error while reinstalling Live mesh : Installer Encountered errors

Tue, 14 Jul 2009 18:22:30 Z

Well, the BIOS setting may be a red herring - it was just reported as a solution by one person. I'm told that the primary reason for this error is that you don't have the latest version of the Windows Update component. So, try going to Windows Update and make sure that all important/critical updates are installed. See if the information in this thread helps: http://forums.techarena.in/vista-help/781058.htm
It suggests reregistering the WU components.
-steve

Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator