Resources for IT Professionals > Windows Live Forums > My.Live.com Personalized Page Suggestions and Feedback > what's with all this "Our Apologies http://my.live.com is currently undergoing maintenance and will be available shortly"
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Answerwhat's with all this "Our Apologies http://my.live.com is currently undergoing maintenance and will be available shortly"

  • Monday, April 06, 2009 1:54 PMmkent_barbados Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Listen guys, its pretty hard to build a loyal following when you keep pissing them off!!!

Answers

  • Tuesday, April 07, 2009 10:49 PMJason A. GarzaMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    We didn't have any planned maintenance going on during that time so you shouldn't have received any messaging about that.   We're reviewing the database server logs to see if there was a problem with the server your Live ID information resides on.   In the interim, our test manager has suggested that the error reason might be embedded maintenance page source.   If you receive the error again, go to the View menu and select "Source".  You can then copy the source code into a new post and we can investigate it.
    Jason Garza, Program Manager

All Replies

  • Monday, April 06, 2009 5:41 PMJason A. GarzaMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi, 

    This issue does not appear to be occuring for all users.  Are you getting an errors on the page when this message is displayed?

    Thanks,

    Jason


    Jason Garza, Program Manager
  • Tuesday, April 07, 2009 7:57 PMmkent_barbados Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Hi Jason,

    Well, no errors and could browse every other page on the web, but I had the problem from about 7:30am to 10:30am EST.  The page did not load weird or anything, images load properly etc., just says that exact message.  Oh, and tells you to go use live search in the meanwhile.  Its just annoying as I really like My Live for my homepage, have all my RSS feeds set up etc. and then I get this a couple times a month.  Maybe a time zone issue?  You all on PST perhaps so maintenance is over by the time you get to work? 
  • Tuesday, April 07, 2009 10:49 PMJason A. GarzaMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    We didn't have any planned maintenance going on during that time so you shouldn't have received any messaging about that.   We're reviewing the database server logs to see if there was a problem with the server your Live ID information resides on.   In the interim, our test manager has suggested that the error reason might be embedded maintenance page source.   If you receive the error again, go to the View menu and select "Source".  You can then copy the source code into a new post and we can investigate it.
    Jason Garza, Program Manager
  • Wednesday, April 08, 2009 11:50 AMmkent_barbados Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Ok, thanks will do that! 
  • Friday, May 08, 2009 1:13 PMTuathMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    As a note, I get this message on most sunday nights  (EST) !

    Erik.