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Windows 7 Genuine Advantage Validation Issues (Windows 7)

Issues relating to the Windows 7 Software Protection Platform - Non-Genuine, validation problems, or software licensing services messages

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  • Diagnostic Report Required to Troubleshoot Issue

    Darin Smith MSMSFTThursday, October 22, 2009 6:52 PM

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)      Login to Vista and click the option that brings up Internet Explorer.

    2)      Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)      A window will come up asking if you want to “Run” or “Save”, Select “Run”.

    4)      When the program runs, click the “Continue” button, then click the “Copy” button.

    5)      Paste Report into your newly created forum thread.

     

    Thank you,
    Darin MS

  • One Issue Per Thread

    Darin Smith MSMSFTThursday, October 22, 2009 6:40 PM

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

      In other words, please do not post "Me Too" messages in other people's threads.

    Thank you,
    Darin MS
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