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Windows 7 Ultimate - activation issue

    Pregunta

  • I need some help with a Windows 7 activation issue. I get an error code 0x80072F8F when I try and activate. The error description just says "A security error occurred".

    I am an MS partner and action pack subscriber and this key is being applied to a new PC.

    The only explanation I can think of is a BIOS reset that I was forced to perform and I am worried this is the cause of the error since AP holders can only license one copy of the software.

    It has not been distributed and I would very much like a solution since the software is certainly genuine I am licensed to use it.

    Many thanks

    viernes, 25 de marzo de 2011 15:30

Respuestas

  • I have checked the key and it is Valid and Genuine.

     

    What happens when you activate by Phone?

     

    To activate by Phone: Click the Start button, and type: slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

    Note: If you are unable to activate through the automated phone prompt, call again, but this time, either select the option to talk to a Live Rep or if there is no option, do not enter anything into the phone. This should force the automated phone prompt to transfer you to a Live Rep

     


    Darin MS
    lunes, 28 de marzo de 2011 20:55
    Propietario

Todas las respuestas

  • Please observe announcement 1 above.

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    viernes, 25 de marzo de 2011 18:06
    Usuario que responde
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QHTR9-9M7RV-QG2DB
    Windows Product Key Hash: dowbaY5bFd6rKwqMtx5CCbgynf8=
    Windows Product ID: 00426-948-1417825-85585
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {2F0B3A07-145C-4789-9AD8-70B39D477D09}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F0B3A07-145C-4789-9AD8-70B39D477D09}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QG2DB</PKey><PID>00426-948-1417825-85585</PID><PIDType>5</PIDType><SID>S-1-5-21-1874747501-416101023-509667062</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>D9BA0600018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-948-141782-00-2057-7600.0000-0012010
    Installation ID: 004785388006071745911155570950302166651095701242313884
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QG2DB
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 23/03/2011 10:42:17

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAABAABAAEAAAACAAAAAQABAAEA6GHkuD5CcjhiNErd/mkUw2I9ckFs4y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    lunes, 28 de marzo de 2011 13:16
  • I have checked the key and it is Valid and Genuine.

     

    What happens when you activate by Phone?

     

    To activate by Phone: Click the Start button, and type: slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

    Note: If you are unable to activate through the automated phone prompt, call again, but this time, either select the option to talk to a Live Rep or if there is no option, do not enter anything into the phone. This should force the automated phone prompt to transfer you to a Live Rep

     


    Darin MS
    lunes, 28 de marzo de 2011 20:55
    Propietario