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Unanswered Install problems

  • jueves, 08 de marzo de 2012 0:22
     
     
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    When I try to install Cliplets the installer either stalls at about 3/4 way thru or never starts. Does anyone else have this problem?  I am running Win 7 64bit and trying to install the 64bit version. I don't get an error message, just says that installer has stopped responding.
     

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  • jueves, 08 de marzo de 2012 21:44
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    We haven't heard of this problem before.  If you feel like helping us investigate, here's what you can do:

    1. Save the installer on your desktop: Go to the Cliplets 64-bit download page and click on the Download button, then choose "Save as" (instead of "Run" or "Save") and save the downloaded file to your desktop.
    2. Start a command prompt: Click on the "Start" button, then type "cmd" and press Enter.
    3. Tell the command prompt to go to your desktop: Type "cd %userprofile%\desktop" and press Enter.
    4. Make sure the installer is there: Type "dir" and press Enter.  You should see "Cliplets-for-64-bit-Windows.msi" among the files that are listed.
    5. Run the installer, creating a verbose log file: Type "msiexec /i Cliplets-for-64-bit-Windows.msi /L*v Cliplets-install-log.txt" and press Enter.
    6. Follow the installer's instructions.  If the installer stops responding, close its window.
    7. Once the installer is done (or you've killed it), send mail to hdview@microsoft.com and attach the "Cliplets-install-log.txt" from your desktop.
    8. You can now close the command prompt window and delete the installer and installation log file from your desktop.

    Thanks for helping out!  I hope this will point usin the right direction.

    Eric Stollnitz, Interactive Visual Media Group, Microsoft Research