Iniciar sesión
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
CRM 2011 Workflow that can check if an incoming email activity has a resolved sender?

Respondida CRM 2011 Workflow that can check if an incoming email activity has a resolved sender?

  • miércoles, 25 de abril de 2012 14:50
     
     
    Inicie sesión para votar
    0

    I have a client that would like this process to take place, but i can't seem to build the logic in the workflow engine:

    Email is recieved and is placed in a Queue.

    If the email has a resolved sender (I need help building this check condition)

    Create case and update the regarding field in the email to point the newly created case

    else

    End workflow with status of Cancelled.

    This allows a case to be created for any email that comes in with a recognized email. Otherwise the email stays in the queue for someone to investigate. Any help would be greatly appreciated.

     

Todas las respuestas