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CRM 2011 - Smart Matching (E-mail System Settings)

Odpovědět CRM 2011 - Smart Matching (E-mail System Settings)

  • martes, 22 de mayo de 2012 16:16
     
     
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    Hi,

    I was wondering about following setting inside System Settings, Tab E-mail, Section "Configure E-mail correlation"

    The line "Minimum numbers of recipients required to match" is set to 2 by default. Does this really mean that you have to have at least two recipients to make Smart Match working for replies on tracked emails? A lot of emails have only one recipient - does this mean Smart Match wouldn't work for all of them? My questions might sound a bit silly but I was just wondering why the default is set to 2 and if I misunderstood anything.

    Thanks

    cto_111

     

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  • martes, 22 de mayo de 2012 16:32
     
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    http://mscrmspot.blogspot.de/2011/05/crm-e-mail-setting-deep-dive.html if you havn´t already found this.

    From my point of view it is set to 2 cause a CRM User is a recipient too. So a CRM User with email address X and a customer (lead, account, contact) with email address Y have to exist

    Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist

    • Marcado como respuesta cto_111 martes, 22 de mayo de 2012 17:26
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  • martes, 22 de mayo de 2012 17:24
     
     
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    That makes sense!

    Thanks for your reply.

    cto_111