martes, 22 de mayo de 2012 16:16
I was wondering about following setting inside System Settings, Tab E-mail, Section "Configure E-mail correlation"
The line "Minimum numbers of recipients required to match" is set to 2 by default. Does this really mean that you have to have at least two recipients to make Smart Match working for replies on tracked emails? A lot of emails have only one recipient - does this mean Smart Match wouldn't work for all of them? My questions might sound a bit silly but I was just wondering why the default is set to 2 and if I misunderstood anything.
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martes, 22 de mayo de 2012 16:32
http://mscrmspot.blogspot.de/2011/05/crm-e-mail-setting-deep-dive.html if you havn´t already found this.
From my point of view it is set to 2 cause a CRM User is a recipient too. So a CRM User with email address X and a customer (lead, account, contact) with email address Y have to exist
Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist
- Marcado como respuesta cto_111 martes, 22 de mayo de 2012 17:26
martes, 22 de mayo de 2012 17:24
That makes sense!
Thanks for your reply.