【上海 Husky】诚聘【Sales Application Support Specialist】

• martes, 18 de octubre de 2011 2:45

   

   
  

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  联系方式：jinxiaohuat@hotmail.com（email/msn）

  5年左右工作经验，英文流利，熟悉Microsoft CRM。

  工作地点：上海外高桥（提供免费班车）

  responsibility：

  ·         Respond to support requests that are technical in nature, generated from the use of Husky’s sales tools.

  ·         Provide application and technical support to end-users having sales related incidents.

  ·         Help diagnose, isolate and resolve issues related to CRM, Sharepoint, and other sales related applications.

  ·         Provide required post-implementation technical support for solutions and systems of expertise.

  ·         May perform user acceptance testing of customizations or personalizations of the sales systems; providing feedback to other IT departments.

  ·         May participate in system implementations or projects related to process improvements for the sales teams.

  ·         Prepare/maintain detailed support documentation for assigned business systems.

  requirement：

  ·         Advanced application and troubleshooting skills. At least 1 year of MA Dynamics CRM and MS Sharepoint experience would be considered a strong asset.  General knowledge of Microsoft based application considered an asset.

  ·         At least 1 year experience in CRM user administration and maintenance of security models is preferred.

  ·         Experience with SSRS and MSSQL is considered and asset.

  ·         Knowledge of sales and/or sales support functions would be considered a strong asset.

  ·         Experience in training users of software systems.

  ·         In depth experience in all Microsoft Office applications, including Word, Excel, Infopath, PowerPoint and Outlook is preferred.

  ·         2-3 years experience in a Support Analyst Role is considered an asset.

  ·         Fluent in English (oral and written), additional languages considered an asset.

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