lunes, 12 de julio de 2010 16:10I have read through some of the related links and the Get Help areas and am unable to solve this. When I click "Get Help" on the not working alert, it directs me to restart or uninstall. I have tried both. Uninstall does nothing or else brings up the alert that OneCare is not working. I have a valid subscription and have tried Contacting Support for a service request for phone support but each time it ends in an Error, please try later. I'm guessing the error is it can't pull my OneCare info over since OneCare isn't working. I have tried the suggestion in one of the links to request service as a trial user, but because I had already requested help under my subscription, the Contact Support pages automatically verify my subscription status and don't offer me the option of a trial user now. I have no email as my Outlook Express failed the same time I noticed OneCare was not working, I believe the two issues are related as generally my email only fails if there is no Internet connection, but I do still have the Internet connection, so I NEED PHONE SUPPORT from someone! How do I get through to the Support department for an actual PHONE conversation??? I have the Windows Vista system.
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lunes, 12 de julio de 2010 16:38Moderador
Unofficial path - send me an email at sboots_at_mvps.org (replace _at_ with @) with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:
I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.
If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marcado como respuesta Stephen BootsMVP, Moderator lunes, 12 de julio de 2010 16:39