Include case resolution description in workflow email
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mercredi 23 mai 2012 11:23
I have a workflow rule that sends an email when a case is closed, but I cannot get the case resolution description into the email.
I know it would be possible in CRM 4 by writing a custom workflow step, or by creating a resolution attribute on the case entity and using that instead.Does anyone know if this situation has changed in CRM 2011?
Toutes les réponses
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mercredi 23 mai 2012 13:06Modérateur You still aren't able to get at the data in the resolution from a case based workflow out of the box. A custom workflow activity would be in order. There is some good information in this thread: http://social.microsoft.com/Forums/el-GR/crmdevelopment/thread/db8a0411-e0ac-4863-b59f-2b6bf5fee920
Jason Lattimer
- Proposé comme réponse JLattimerMicrosoft Community Contributor, Moderator mercredi 23 mai 2012 13:06
- Marqué comme réponse STHook mardi 12 juin 2012 11:37
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lundi 28 mai 2012 12:48My custom workflow skills are not great and I am struggling with this. Is there any copy code anywhere, as a lot of people seem to want to do this?
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mardi 29 mai 2012 18:32ModérateurI created an example of how to accomplish this and posted it on my blog. Hope it helps.
Jason Lattimer
