incorrect product key

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samedi 16 mai 2009 13:00

0

I recently re-installed Windows XP and was instructed to activate windows. I entered the product key on the sticker on the tower but it tells me that it is incorrect. I ran 'Microsoft Genuine Advantage Diagnostic Tool' which gave me the following:

Diagnostic Report (1.7.0039.0):
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WGA Data-->
Validation Status: Not Activated
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-WCJ8X-27R78-F4TTB
Windows Product Key Hash: RteB13ejvf7oXTb/+60RuDVozzs=
Windows Product ID: 76487-OEM-2258594-01840
Windows Product ID Type: 3
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {B3B0C828-1633-4935-BF8D-ACE65D70F87D}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-470-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B3B0C828-1633-4935-BF8D-ACE65D70F87D}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F4TTB</PKey><PID>76487-OEM-2258594-01840</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-1383384898-682003330</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dimension 4700 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20050622000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>46D738870184406D</HWID><UserLCID>2C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

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I checked the product key which was all correct but it stills informs me that the product key is wrong. I brought the computer directly from Dell and I know that the computer has a genuine version of Windows XP. Please I need help to fix this problem.
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mardi 19 mai 2009 00:38

0

It seems the problem is with you RE-INSTALLING the system. The key you use is correct but it has been used already to activate your system the first time. There must be a by-phone option in activation procedure, use it. Or just call Microsoft support. Tell them you are re-installing original system on the same computer, and everything should be OK.

And it's my duty to point out that this forum is dedicated to Windows Curriculum Resource Kit.

Thanks,
Serge
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