A problam in the validation process
- hello to all,
i've just installed windows xp pro with service pack 2, i've validated the product, but when i tried to install media player the microsoft genuine told me that at this time i cant progress because there is a problem with the date and time???, i cheked the bios and the date and time are on the spot!, has anyone faced this problem before? what can i do to fix it??? please help !!!!
Réponses
Hello bazil41,
Please go to http://microsoft.com/genuine/diag and click the Satrt Diagnostic button. the page will check your OS to confirm all the setting are correct to allow the validation process. It will also check for common issues (such as time/date issues) and either give you the option to have the site automaticly fix the issue or if it can't, it will provide manual steps for you to use to resolve the issue. Once done, click the Validate Windows button and then try installing Media Player again.
If that does not resolve the issue, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.
Thank you,
Darin MS- Proposé comme réponseDarin Smith MSMSFT, Modérateurlundi 6 juillet 2009 18:11
- Marqué comme réponseDarin Smith MSMSFT, Modérateurvendredi 10 juillet 2009 17:32
Toutes les réponses
- Hello bazil41,
What about the date and time in Windows? Also check your Time Zone.
Go here and run the diagnostic: http://www.microsoft.com/genuine/diag/default.aspx?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp hello Dan
thanks for your replay, I've checked all the date and time parameters and used the link you gave me - but it still doesn't work, also when i tried to synchronize with the internet time server "time.windows.com" - it failed
I would appreciate further assistanceHello bazil41,
Please go to http://microsoft.com/genuine/diag and click the Satrt Diagnostic button. the page will check your OS to confirm all the setting are correct to allow the validation process. It will also check for common issues (such as time/date issues) and either give you the option to have the site automaticly fix the issue or if it can't, it will provide manual steps for you to use to resolve the issue. Once done, click the Validate Windows button and then try installing Media Player again.
If that does not resolve the issue, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.
Thank you,
Darin MS- Proposé comme réponseDarin Smith MSMSFT, Modérateurlundi 6 juillet 2009 18:11
- Marqué comme réponseDarin Smith MSMSFT, Modérateurvendredi 10 juillet 2009 17:32
