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Skype 5.8 video call crashes my Toshiba Satellite C655

    שאלה

  • Dear Support team,

    Skype Video call crashes my laptop Toshiba Satellite C655 3 - 4 minutes after commencing video call.  I checked Skype support site and tried following to resolve this problem but so far not successful:

    I have Latest service packs and updates of Windows.  I don't know how to check DirectX version and device driver detail. 

    I completely uninstall and then reinstall following skype versions - 5.8.0.154,  5.8.0.156 and Beta 5.7.

    All version crashed my computer.

    Event log follow:



    Event Properties



    System



    Error  
    2:10:57





    Log Name:      System



    Source:        EventLog



    Date:          19/02/2012 2:10:57 PM



    Event ID:      6008



    Task Category: None



    Level:         Error



    Keywords:      Classic



    User:          N/A



    Computer:      kazu-2010



    Description:



    The previous system shutdown at 2:08:05 PM
    on ‎2/‎19/‎2012 was unexpected.



    Event Xml:



    <Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



     
    <System>



       
    <Provider Name="EventLog" />



       
    <EventID Qualifiers="32768">6008</EventID>



       
    <Level>2</Level>



       
    <Task>0</Task>



       
    <Keywords>0x80000000000000</Keywords>



       
    <TimeCreated SystemTime="2012-02-19T22:10:57.000000000Z"
    />



       
    <EventRecordID>316382</EventRecordID>



       
    <Channel>System</Channel>



       
    <Computer>kazu-2010</Computer>



       
    <Security />



     
    </System>



     
    <EventData>



       
    <Data>2:08:05 PM</Data>



       
    <Data>‎2/‎19/‎2012</Data>



       
    <Data>



       
    </Data>



       
    <Data>



       
    </Data>



       
    <Data>313</Data>



       
    <Data>



       
    </Data>



       
    <Data>



       
    </Data>



       
    <Binary>DC070200000013000E00080005004603DC070200000013001600080005004603600900003C000000010000006009000000000000B00400000100000000000000</Binary>



     
    </EventData>



    </Event>





    Error 
    2:11:04



    Log Name:      System



    Source:       
    Microsoft-Windows-WER-SystemErrorReporting



    Date:          19/02/2012 2:11:04 PM



    Event ID:      1001



    Task Category: None



    Level:         Error



    Keywords:      Classic



    User:          N/A



    Computer:      kazu-2010



    Description:



    The computer has rebooted from a
    bugcheck.  The bugcheck was: 0x0000007e
    (0xffffffffc0000046, 0xfffff80002cff590, 0xfffff880035c3ec0,
    0xfffff880035c3f60). A dump was saved in: C:\windows\MEMORY.DMP. Report Id:
    021912-31153-01.



    Event Xml:



    <Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



     
    <System>



       
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting"
    Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck"
    />



       
    <EventID Qualifiers="16384">1001</EventID>



       
    <Version>0</Version>



       
    <Level>2</Level>



       
    <Task>0</Task>



       
    <Opcode>0</Opcode>



       
    <Keywords>0x80000000000000</Keywords>



       
    <TimeCreated SystemTime="2012-02-19T22:11:04.000000000Z"
    />



       
    <EventRecordID>316386</EventRecordID>



       
    <Correlation />



       
    <Execution ProcessID="0" ThreadID="0" />



       
    <Channel>System</Channel>



       
    <Computer>kazu-2010</Computer>



       
    <Security />



     
    </System>



     
    <EventData>



       
    <Data Name="param1">0x0000007e (0xffffffffc0000046,
    0xfffff80002cff590, 0xfffff880035c3ec0, 0xfffff880035c3f60)</Data>



       
    <Data Name="param2">C:\windows\MEMORY.DMP</Data>



       
    <Data Name="param3">021912-31153-01</Data>



     
    </EventData>



    </Event>





    Critical  
    2:10:42



    The
    system has rebooted without cleanly shutting down first. This error could be
    caused if the system stopped responding, crashed, or lost power unexpectedly.





    Log Name:      System



    Source:        Microsoft-Windows-Kernel-Power



    Date:          19/02/2012 2:10:42 PM



    Event ID:      41



    Task Category: (63)



    Level:         Critical



    Keywords:      (2)



    User:          SYSTEM



    Computer:      kazu-2010



    Description:



    The system has rebooted without cleanly
    shutting down first. This error could be caused if the system stopped
    responding, crashed, or lost power unexpectedly.



    Event Xml:



    <Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



     
    <System>



       
    <Provider Name="Microsoft-Windows-Kernel-Power"
    Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />



       
    <EventID>41</EventID>



        <Version>2</Version>



       
    <Level>1</Level>



       
    <Task>63</Task>



       
    <Opcode>0</Opcode>



       
    <Keywords>0x8000000000000002</Keywords>



       
    <TimeCreated SystemTime="2012-02-19T22:10:42.699221400Z"
    />



       
    <EventRecordID>316391</EventRecordID>



       
    <Correlation />



       
    <Execution ProcessID="4" ThreadID="8" />



       
    <Channel>System</Channel>



       
    <Computer>kazu-2010</Computer>



       
    <Security UserID="S-1-5-18" />



     
    </System>



     
    <EventData>



       
    <Data Name="BugcheckCode">126</Data>



       
    <Data Name="BugcheckParameter1">0xffffffffc0000046</Data>



       
    <Data
    Name="BugcheckParameter2">0xfffff80002cff590</Data>



       
    <Data
    Name="BugcheckParameter3">0xfffff880035c3ec0</Data>



       
    <Data
    Name="BugcheckParameter4">0xfffff880035c3f60</Data>



       
    <Data Name="SleepInProgress">false</Data>



       
    <Data Name="PowerButtonTimestamp">0</Data>



     
    </EventData>



    </Event>







    Warning 
    2:11:18



    Name
    resolution for the name isatap.ftrdhcpuser.net timed out after none of the
    configured DNS servers responded.



    Log Name:      System



    Source:        Microsoft-Windows-DNS-Client



    Date:          19/02/2012 2:11:18 PM



    Event ID:      1014



    Task Category: None



    Level:         Warning



    Keywords:     



    User:          NETWORK SERVICE



    Computer:      kazu-2010



    Description:



    Name resolution for the name
    isatap.ftrdhcpuser.net timed out after none of the configured DNS servers
    responded.



    Event Xml:



    <Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



     
    <System>



       
    <Provider Name="Microsoft-Windows-DNS-Client"
    Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />



       
    <EventID>1014</EventID>



       
    <Version>0</Version>



       
    <Level>3</Level>



       
    <Task>0</Task>



       
    <Opcode>0</Opcode>



       
    <Keywords>0x4000000000000000</Keywords>



       
    <TimeCreated SystemTime="2012-02-19T22:11:18.964883900Z"
    />



       
    <EventRecordID>316455</EventRecordID>



        <Correlation
    />



       
    <Execution ProcessID="724" ThreadID="1380" />



       
    <Channel>System</Channel>



       
    <Computer>kazu-2010</Computer>



       
    <Security UserID="S-1-5-20" />



     
    </System>



     
    <EventData>



       
    <Data
    Name="QueryName">isatap.ftrdhcpuser.net</Data>



       
    <Data Name="AddressLength">16</Data>



       
    <Data
    Name="Address">02000035C0A801010000000000000000</Data>



     
    </EventData>



    </Event>





    Warning 
    2:11:41



    Name
    resolution for the name wpad.ftrdhcpuser.net timed out after none of the
    configured DNS servers responded.





    Log Name:      System



    Source:        Microsoft-Windows-DNS-Client



    Date:          19/02/2012 2:11:41 PM



    Event ID:      1014



    Task Category: None



    Level:         Warning



    Keywords:     



    User:          NETWORK SERVICE



    Computer:      kazu-2010



    Description:



    Name resolution for the name
    wpad.ftrdhcpuser.net timed out after none of the configured DNS servers
    responded.



    Event Xml:



    <Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



     
    <System>



       
    <Provider Name="Microsoft-Windows-DNS-Client"
    Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />



       
    <EventID>1014</EventID>



       
    <Version>0</Version>



       
    <Level>3</Level>



       
    <Task>0</Task>



       
    <Opcode>0</Opcode>



       
    <Keywords>0x4000000000000000</Keywords>



       
    <TimeCreated SystemTime="2012-02-19T22:11:41.288523100Z"
    />



       
    <EventRecordID>316472</EventRecordID>



       
    <Correlation />



       
    <Execution ProcessID="724" ThreadID="1380" />



       
    <Channel>System</Channel>



       
    <Computer>kazu-2010</Computer>



       
    <Security UserID="S-1-5-20" />



     
    </System>



     
    <EventData>



       
    <Data Name="QueryName">wpad.ftrdhcpuser.net</Data>



       
    <Data Name="AddressLength">16</Data>



       
    <Data
    Name="Address">02000035C0A801010000000000000000</Data>



     
    </EventData>



    </Event>







    HardDisk Test Failed





    Date  
    2012/02/19 16:27:32





    [PC Information]



    Model Name 
                      Satellite C655



    Part Number                   PSC12U-03201W



    Serial Number                 XA362059Q



    OS Version                    Microsoft Windows 7 Home
    Premium    6.1.7601   Service Pack 1



    BIOS Version                  1.50



    CPU     
                         Intel(R)
    Core(TM) i3 CPU       M 370  @ 2.40GHz



    Physical Memory               4096MB RAM



    Hard Disk Capacity            488,819,912,704 [Byte]   455.249 [GB]



    Hard Disk Free Space Capacity
    429,971,521,536 [Byte]   400.442 [GB]



    Video 
                           Intel(R) HD
    Graphics   version=8.15.10.2086



    Screen Resolution             1366 x 768 Pixels



    Color Quality                 True Color (32 Bit)



    Sound                         Conexant CX20671
    SmartAudio HD   version=4.119.0.61



    Network                       Atheros AR8152 PCI-E
    Fast Ethernet Controller (NDIS 6.20)  
    version=1.0.0.27   MAC
    Address=00:26:6C:8A:FC:6C



                                  Atheros AR9285
    Wireless Network Adapter  
    version=8.0.0.258   MAC
    Address=1C:65:9D:7F:39:01



    Modem                         None



    Internet Explorer             9.0.8112.16421



    IDE Device                    TOSHIBA MK5065GSX



                                  TSSTcorp CDDVDW
    TS-L633C   FW version=TF20





    [QFE Information]



    Windows Update                        "KB971033"



    Windows Security Update               "KB2305420"



    Windows Security Update               "KB2393802"



    Windows Security Update               "KB2425227"



    Windows Security Update               "KB2446710"



    Windows Security Update               "KB2475792"



    Windows Security Update               "KB2476490"



    Windows Security Update               "KB2478662"



    Windows Security Update               "KB2479628"



    Windows Security Update               "KB2479943"



    Windows Update                        "KB2484033"



    Windows Security Update               "KB2485376"



    Windows Update                        "KB2487426"



    Windows Update                        "KB2488113"



    Windows Security Update               "KB2491683"



    Windows Update                        "KB2492386"



    Windows Security Update               "KB2497640"



    Windows Security Update               "KB2503658"



    Windows Security Update               "KB2503665"



    Windows Update                        "KB2505438"



    Windows Update                        "KB2506014"



    Windows Security Update               "KB2506212"



    Windows Security Update               "KB2506223"



    Windows Update                        "KB2506928"



    Windows Security Update               "KB2507618"



    Windows Security Update               "KB2507938"



    Windows Security Update               "KB2508272"



    Windows Security Update               "KB2508429"



    Windows Security Update               "KB2509553"



    Windows Security Update               "KB2510531"



    Windows Update                        "KB2511250"



    Windows Security Update               "KB2511455"



    Windows Update                        "KB2515325"



    Windows Security Update               "KB2518869"



    Windows Update                        "KB2522422"



    Windows Security Update               "KB2524375"



    Windows Security Update               "KB2525694"



    Windows Update                        "KB2529073"



    Windows Security Update               "KB2530548"



    Windows Security Update               "KB2532531"



    Windows Update                        "KB2533552"



    Windows Update                        "KB2533623"



    Windows Update                        "KB2534366"



    Windows Security Update               "KB2536275"



    Windows Security Update               "KB2536276"



    Windows Security Update               "KB2539635"



    Windows Update                        "KB2541014"



    Windows Security Update               "KB2544893"



    Windows Update                        "KB2545698"



    Windows Update                        "KB2547666"



    Windows Update                        "KB2552343"



    Windows Security Update               "KB2555917"



    Windows Security Update               "KB2556532"



    Windows Security Update               "KB2559049"



    Windows Security Update               "KB2560656"



    Windows Security Update               "KB2562937"



    Windows Update                        "KB2563227"



    Windows Security Update               "KB2563894"



    Windows Security Update               "KB2564958"



    Windows Security Update               "KB2567053"



    Windows Security Update               "KB2567680"



    Windows Update                        "KB2570791"



    Windows Security Update               "KB2570947"



    Windows Security Update               "KB2572077"



    Windows Security Update               "KB2579686"



    Windows Security Update               "KB2584146"



    Windows Security Update               "KB2585542"



    Windows Security Update               "KB2586448"



    Windows Security Update               "KB2588516"



    Windows Update                        "KB2603229"



    Windows Update                        "KB2607712"



    Windows Update                        "KB2616676"



    Windows Security Update               "KB2617657"



    Windows Security Update               "KB2618444"



    Windows Security Update               "KB2618451"



    Windows Security Update               "KB2619339"



    Windows Security Update               "KB2620704"



    Windows Security Update               "KB2620712"



    Windows Security Update               "KB2631813"



    Windows Security Update               "KB2633873"



    Windows Update                        "KB2633952"



    Windows Security Update               "KB2639417"



    Windows Update                        "KB2640148"



    Windows Update                        "KB2641690"



    Windows Security Update               "KB2644615"



    Windows Security Update               "KB2645640"



    Windows Security Update               "KB2647516"



    Windows Security Update               "KB2654428"



    Windows Security Update               "KB2656356"



    Windows Update                        "KB2660075"



    Windows Security Update               "KB2660465"



    Windows Update                        "KB958488"



    Windows Update                        "KB976902"



    Windows Service Pack                  "KB976932"



    Windows Update                        "KB982018"







    [Diagnostic Results]



    CPU TEST                                DONE                PASS



    MEMORY TEST                             DONE                PASS



    DISPLAY ADAPTER TEST (1)                DONE                PASS (Intel(R) HD Graphics)



    DISPLAY SCREEN TEST                     DONE                PASS



    WAVE SOUND(RIGHT)                       DONE                PASS



    WAVE SOUND(LEFT)                        DONE                PASS



    MODEM CONTROLLER TEST                   DONE                NOT FOUND



    PCMCIA TEST                             DONE                NOT FOUND



    NETWORK TEST (1)                        DONE                PASS (Atheros AR8152 PCI-E Fast
    Ethernet Controller (NDIS 6.20))



    NETWORK TEST (2)                        DONE                PASS (Atheros AR9285 Wireless
    Network Adapter)



    USB TEST (1)                            DONE                PASS (Intel(R) 5 Series/3400
    Series Chipset Family USB Enhanced Host Controller - 3B3C)



    USB TEST (2)                            DONE                PASS (USB Root Hub)



    USB TEST (3)                            DONE                PASS (Generic USB Hub)



    USB TEST (4)                            DONE                PASS (USB Composite Device)



    USB TEST (5)                            DONE                PASS (Intel(R) 5 Series/3400
    Series Chipset Family USB Enhanced Host Controller - 3B34)



    USB TEST (6)                            DONE                PASS (USB Root Hub)



    USB TEST (7)                            DONE                PASS (Generic USB Hub)



    USB TEST (8)                            DONE                PASS (Logitech USB Camera
    (Webcam Pro 9000))



    i.LINK TEST                             DONE                NOT FOUND



    FD DRIVE TEST                           DONE                NOT FOUND



    <st1:street w:st="on"><st1:address w:st="on">CD/DVD DRIVE</st1:address></st1:street>
    TEST (D:\)                 SKIP                -



    <st1:street w:st="on"><st1:address w:st="on">HARDDISK DRIVE</st1:address></st1:street>
    TEST (C:\)               DONE                PASS



    <st1:street w:st="on"><st1:address w:st="on">HARDDISK
      DRIVE
    </st1:address></st1:street> TEST
    (Q:\)             
     
    שבת 25 פברואר 2012 03:24

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