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[CRM 2011][Customer Portal] Unable to edit content

Answered [CRM 2011][Customer Portal] Unable to edit content

  • יום שלישי 10 יולי 2012 10:47
     
     
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    When I press any of the content editing buttons on a local IIS installation of Customer Portal, it fails with the following message:

    An error has occurred while saving your content. Your changes have not been saved.

    The error is different if I use the edit pane to the right of a page:

    An error has occurred while loading content required for this feature.

    Using IE debugging tools, I found that I get an error 500 when accessing the Cms.svc service. Unfortunately, I couldn't get any more information; despite running the code locally, I didn't receive any additional exception information.

    What should I do?

    EDIT:

    When I try to open the Cms.svc file in a web browser (/Services/Cms.svc/) all I get is this:

    The server encountered an error processing the request. See server logs for more details.

    EDIT 2:

    I've traced the problem to WCF not being able to load some type. Unfortunately, I cannot tell which type it is. I can also replicate the error on any local IIS instance, so I doubt it's some sort of missing system DLL.


    • נערך על-ידי Bender Mateusz יום שלישי 10 יולי 2012 10:50
    • נערך על-ידי Bender Mateusz יום שלישי 10 יולי 2012 11:07
    • נערך על-ידי Bender Mateusz יום שלישי 10 יולי 2012 12:47
    • נערך על-ידי Bender Mateusz יום חמישי 12 יולי 2012 10:53
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כל התגובות

  • יום שני 13 אוגוסט 2012 19:30
     
     
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    hi, did you ever figure this one out?
     
  • יום שני 13 אוגוסט 2012 23:26
     
     
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    Sadly, no.

    I only managed to get things working by installing the Customer Portal as an Azure web application. I don't know what kind of DLL is missing or why it doesn't work on a regular IIS.

    Also, after deploying to Azure, I don't have access to a WYSIWYG-like edit, only a primitive HTML text editor (contrary to the Customer Portal documentation).

     
  • יום חמישי 30 אוגוסט 2012 12:26
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    Turn on page errors so that you can see them, or log into the local server and browse on the server.  You can also examine the trace.axd file, assuming again that you enabled it.  There should be no problems using the rich front-side editing.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום שני 26 נובמבר 2012 21:11
     
     
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    Hi,

    I have the same problem, but my portal doesn´t work in azure. When I try to open the Cms.svc file in a web browser all I get is this: The server encountered an error processing the request. See server logs for more details.

    I activated trace, but i can´t find any clue on it. i already read the all posts related with this problem and applied all fixes but nothing Works. i using the lastest version of Partner Portal (1.0.00.11)

    Ricardo de Souza rsouza@tridea.com.br


    • נערך על-ידי RicardodeSouza יום שני 26 נובמבר 2012 21:12 error
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  • יום שלישי 27 נובמבר 2012 15:57
     
     
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    Hi,

    any tips how i debug this error? I would be very grateful

    Ricardo de Souza rsouza@tridea.com.br

     
  • יום שלישי 27 נובמבר 2012 16:28
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    The default setting in the portal is to disable error details for remote browsers.  You will either have to repeat the process by using a browser on the server, or turn on error details in the web.config so that you can see the full error details.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום שלישי 27 נובמבר 2012 16:33
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    The likely problem is that the host is Windows 2008 R2 with Service Pack 1 and without the NPD hotfix, which breaks ASP.NET routing and shows up as a 404 error on the cms.svc file.  The best fix is to use osversion=3 in Azure which uses Windows Server 2012.  Alternatively you need to deploy the hotfix.  Please see http://community.adxstudio.com/blogs/shan/service-pack-1-breaks-asp-net-routing/

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום רביעי 28 נובמבר 2012 02:57
     
     
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    Hi Shan,

    I updated the cloud service for use Windows 2012 and applied the hotfix but the error persists (error 500 in Services/Cms.svc). I follow several instrucions found in web attempt to detail it but i failed. i will buit a in-house test environment but meanwhile if you have any other ideas...

    may not be related, but to build solution i have to update some references in plugin project and correct a error in Xrm project,

    Thanks again.

    Ricardo de Souza rsouza@tridea.com.br


    • נערך על-ידי RicardodeSouza יום רביעי 28 נובמבר 2012 11:04 error
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  • יום חמישי 13 דצמבר 2012 21:52
     
     
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    Hi,

    I builted a in-house environment and applied the hotfix but the error persists. i turned on FailedReqLogs and i received only one warning:

    MODULE_SET_RESPONSE_ERROR_STATUS

    ModuleName="ManagedPipelineHandler", Notification="EXECUTE_REQUEST_HANDLER", HttpStatus="500", HttpReason="Internal Server Error", HttpSubStatus="0", ErrorCode="The operation completed successfully.
    (0x0)", ConfigExceptionInfo=""

    I kind lost here. If anyone have a clue, i will apreciate.

    thanks!

    Ricardo de Souza rsouza@tridea.com.br

     
  • יום חמישי 13 דצמבר 2012 22:02
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    No need to get that fancy.  Just turn on the developer toolbar in the browser and look at the response that comes back from the crm.svc call.  It is the asp.net error that we need to look at.  The error will also surface in your event log as well as in the trace.axd of the portal website.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום חמישי 13 דצמבר 2012 23:07
     
     
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    Hi,

    I only do that because i activated detailed errors in IIS and the error message stills don´t give a clue about the problem. Besides, nothing is logged in event viewer or site logs. the same 500 error appears, even in trace.axd file.

     

    Ricardo de Souza rsouza@tridea.com.br

     
  • יום חמישי 13 דצמבר 2012 23:14
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    Please send me either the fiddler trace that includes the request to cms.svc.

    This code works for all other customers, so there must be a component or a configuration that is unique to your server that is causing the error.  The portal uses oData and WCF. 

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום שלישי 01 ינואר 2013 22:37
     
     
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    Hi All,

    am getting the same issue, when you click 'edit' for a specific section you get an error message...
    Message from webpage
    "An error has occurred while saving your content. Your changes have not been saved"

    Running this in debug mode using Visual Studio 2012 for Web (on Windows 8), the debug output shows the same error every time you try and Edit a section...

    Exception was thrown at line 111, column 3898 in http://localhost:64911/js/yui-combo-2-8-0r4.js

    0x800a03f6 - JavaScript runtime error: Invalid character

    When you click edit for the complete page you get a slightly different message...
    Message from webpage
    "An error has occurred while loading content required for this feature"

    You get the same debug error shown in visual studio as above.

    And you also see in the IE Developer/Debug pane the following error...
    error: undefined[XRM.editable.Entity.showEditDialog]

    The service has been deployed to an Azure Cloud App using Windows Server 2012 OS3 and I get the same issues.
    Any help would be greatly appreciated has been driving me crazy over the Xmas and New Year break :-)

     
  • יום שני 18 פברואר 2013 07:29
     
     
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    I encountered the same error too!

    An error has occurred while saving your content. Your changes have not been saved.

    An error has occurred while loading content required for this feature.

    I download the most current version from Marketplace. And also tried the recommendation from here but still same error.

    My setup is on-premise with CRM on Claim-base authentication.

    William Toh | Dynamics CRM


    • נערך על-ידי William3PS יום שני 18 פברואר 2013 07:31 update
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  • יום שני 18 פברואר 2013 15:02
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    in order to help you William, I would need the actual error that is thrown on the cms.svc call. you can get this using fiddler, the development toolbar, or trace.axd.

    Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com

     
  • יום שלישי 19 פברואר 2013 06:32
     
     
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    Hi Shan,

    thanks for the assistance.

    note i also followed your post on:
    http://social.microsoft.com/Forums/uk/crmlabs/thread/e2dccd64-d9c5-49eb-b85f-37e103a20c69
    http://community.adxstudio.com/blogs/shan/service-pack-1-breaks-asp-net-routing/

    With trace.axd, i am seeing 500 error code in my VS on debug. The content is quite big, is there specific keys (Eg. ALL_RAW) that you require?

    However, at my dev server, trace.axd ran with this error:

    William Toh | Dynamics CRM

     
  • יום שלישי 19 פברואר 2013 16:48
     
     
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    Sorry to interrupt here, but I'm getting the exact same problem as Willam3PS. I am running the portal in a VM on IIS on Windows 2008 SP1, with the latest .NET4 hotfixes applied and also directly from VS2012 on my local machine.

    I did a fiddler2 trace, but it doesn't show much I'm afraid. Regardless of what is thrown at crm.svc, it always returns the same response.

    Request:

    GET http://localhost:51315/Services/Cms.svc/Adx_webpageSet(guid'283a94b6-ebc8-48af-87f7-1cdc75a945de')/Adx_Copy HTTP/1.1
    Accept: application/json, text/javascript
    Content-Type: application/json
    X-Requested-With: XMLHttpRequest
    Referer: http://localhost:51315/
    Accept-Language: en-gb
    Accept-Encoding: gzip, deflate
    User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
    Host: localhost:51315
    Connection: Keep-Alive
    Cookie: anonprofile=Td7FAmx6DaHJueM70YaVVWjfPC4RCrH2lPaoAsIzWUMpvygDFB9tX6InnWP8i2NLlUENcfDciUfoOKVYU0tYXwVnNkSyvSTHK-mv4Hh8GGUrhtpFcK7QetYZIbJBqka8nCOUYS_AICU9AgXFNGBJrjjE2osP7JkXj_XP95aThC0MUAZg0; .ASPXAUTH=ECED0AD2122FAAC5D7735AEC625B82E63049DA3216D905BDCFC31AEBA526DB255034C921757F6C1EF663FC75E5928E63D99887D96653BB34317521278E3FA821C12C4C8643BBAA6E13D4A634ED411D73C511D007F5EED65DE4A8F9E549CEDA69EE391DC5B8BE60F5598F36894AAB1F9E67DEF00BBEF86FA83B2A1E780700393D5A65C223

    Response

    HTTP/1.1 500 Internal Server Error
    Server: ASP.NET Development Server/11.0.0.0
    Date: Tue, 19 Feb 2013 16:36:41 GMT
    DataServiceVersion: 1.0;
    Content-Length: 1647
    Cache-Control: private
    Content-Type: text/html
    Connection: Close

    <?xml version="1.0" encoding="utf-8"?>
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
      <head>
        <title>Request Error</title>
        <style>BODY { color: #000000; background-color: white; font-family: Verdana; margin-left: 0px; margin-top: 0px; } #content { margin-left: 30px; font-size: .70em; padding-bottom: 2em; } A:link { color: #336699; font-weight: bold; text-decoration: underline; } A:visited { color: #6699cc; font-weight: bold; text-decoration: underline; } A:active { color: #336699; font-weight: bold; text-decoration: underline; } .heading1 { background-color: #003366; border-bottom: #336699 6px solid; color: #ffffff; font-family: Tahoma; font-size: 26px; font-weight: normal;margin: 0em 0em 10px -20px; padding-bottom: 8px; padding-left: 30px;padding-top: 16px;} pre { font-size:small; background-color: #e5e5cc; padding: 5px; font-family: Courier New; margin-top: 0px; border: 1px #f0f0e0 solid; white-space: pre-wrap; white-space: -pre-wrap; word-wrap: break-word; } table { border-collapse: collapse; border-spacing: 0px; font-family: Verdana;} table th { border-right: 2px white solid; border-bottom: 2px white solid; font-weight: bold; background-color: #cecf9c;} table td { border-right: 2px white solid; border-bottom: 2px white solid; background-color: #e5e5cc;}</style>
      </head>
      <body>
        <div id="content">
          <p class="heading1">Request Error</p>
          <p>The server encountered an error processing the request. See server logs for more details.</p>
        </div>
      </body>
    </html>


    • נערך על-ידי brian-illand יום שלישי 19 פברואר 2013 17:20
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  • יום חמישי 21 פברואר 2013 09:41
     
     
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    I'd really like to get to the bottom of this. Now just to reiterate, this happens with the portal on my local Win7 machine in VS2012, as well as on a Windows 2008 R2 box. While the Fiddler trace doesn't show much, and debugging in VS flags up no error, I enabled system.diagnostics logs in web.config and ran a trace on the Windows 2008 box in IIS.

    When I make a simple get request to cms.svc endpoint and view the svclog in Service Trace viewer, I get the below the below exception. So it seems there is a problem loading a type somewhere, but how can I find out what it is?

    <E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
    <EventID>131076</EventID>
    <Type>3</Type>
    <SubType Name="Error">0</SubType>
    <Level>2</Level>
    <TimeCreated SystemTime="2013-02-19T17:44:17.2011718Z" />
    <Source Name="System.ServiceModel" />
    <Correlation ActivityID="{6e91ec50-be5c-4df0-8a4a-293a5e3ce5ae}" />
    <Execution ProcessName="w3wp" ProcessID="6972" ThreadID="6" />
    <Channel />
    <Computer>XXXXXXX</Computer>
    </System>
    <ApplicationData>
    <TraceData>
    <DataItem>
    <TraceRecord xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord" Severity="Error">
    <TraceIdentifier>http://msdn.microsoft.com/en-GB/library/System.ServiceModel.Diagnostics.TraceHandledException.aspx</TraceIdentifier>
    <Description>Handling an exception.</Description>
    <AppDomain>/LM/W3SVC/3/ROOT-1-130057694549531250</AppDomain>
    <Exception>
    <ExceptionType>System.Reflection.ReflectionTypeLoadException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
    <Message>Unable to load one or more of the requested types. Retrieve the LoaderExceptions property for more information.</Message>
    <StackTrace>
    at System.Reflection.RuntimeModule.GetTypes(RuntimeModule module)
    at System.Reflection.Assembly.GetTypes()
    at System.Data.Services.Providers.ReflectionServiceProvider.PopulateMetadataForDerivedTypes(IDictionary`2 knownTypes, IDictionary`2 childTypes, Queue`1 unvisitedTypes, IEnumerable`1 entitySets)
    at System.Data.Services.Providers.ReflectionServiceProvider.PopulateMetadata(IDictionary`2 knownTypes, IDictionary`2 childTypes, IDictionary`2 entitySets)
    at System.Data.Services.DataService`1.CreateProvider()
    at System.Data.Services.DataService`1.HandleRequest()
    at System.Data.Services.DataService`1.ProcessRequestForMessage(Stream messageBody)
    at SyncInvokeProcessRequestForMessage(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    </StackTrace>
    <ExceptionString>System.Reflection.ReflectionTypeLoadException: Unable to load one or more of the requested types. Retrieve the LoaderExceptions property for more information.
       at System.Reflection.RuntimeModule.GetTypes(RuntimeModule module)
       at System.Reflection.Assembly.GetTypes()
       at System.Data.Services.Providers.ReflectionServiceProvider.PopulateMetadataForDerivedTypes(IDictionary`2 knownTypes, IDictionary`2 childTypes, Queue`1 unvisitedTypes, IEnumerable`1 entitySets)
       at System.Data.Services.Providers.ReflectionServiceProvider.PopulateMetadata(IDictionary`2 knownTypes, IDictionary`2 childTypes, IDictionary`2 entitySets)
       at System.Data.Services.DataService`1.CreateProvider()
       at System.Data.Services.DataService`1.HandleRequest()
       at System.Data.Services.DataService`1.ProcessRequestForMessage(Stream messageBody)
       at SyncInvokeProcessRequestForMessage(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)</ExceptionString>
    </Exception>
    </TraceRecord>
    </DataItem>
    </TraceData>
    </ApplicationData>
    </E2ETraceEvent>

     
  • יום חמישי 21 פברואר 2013 09:53
     
     
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    bri_75, this is as far as I managed to get. In my initial post:
    "I've traced the problem to WCF not being able to load some type"

    That's possibly one of the worst exception messages in .NET - cannot load type. At least tell us what the darn type IS .NET! *shakes fist*

     
  • יום חמישי 21 פברואר 2013 11:37
     
     
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    Yep, terrible. Currently working through some of these suggestions to find out what really is missing.
     
  • יום חמישי 21 פברואר 2013 16:33
     
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    Ok, got it sorted. The culprit is Microsoft.Xrm.sdk.deployment.dll. It should be there, but it aint. I used the Fusion Assembly Binding Log viewer to discover what assembly was failing to load.

    Drop that into your bin folder and hopefully all should be good with the world.

    Edit : Looks like this was missing from the 311 Accelerator media - I blogged about this here



    • הוצע כתשובה על-ידי brian-illand יום חמישי 21 פברואר 2013 16:34
    • נערך על-ידי brian-illand יום חמישי 21 פברואר 2013 16:39
    • נערך על-ידי brian-illand יום חמישי 21 פברואר 2013 21:50
    • סומן כתשובה על-ידי Bender Mateusz יום חמישי 28 פברואר 2013 11:58
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  • יום שלישי 26 פברואר 2013 22:14
     
     
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    Hi,

    This works for me too. Thanks ! :)

    Ricardo de Souza rsouza@tridea.com.br

     
  • יום חמישי 28 פברואר 2013 05:12
     
     
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    Thanks Brian! This works for me too!

    Funny thing is my customer portal was a fresh download from the Marketplace at the point of my report to this forum (ie. early-mid Feb). And the bin folder does not have this dll file.

    Nevertheless, kudos to you!

    William Toh | Dynamics CRM

     
  • יום חמישי 28 פברואר 2013 05:48
     
     
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    Hi all,

    after fixing the above issue, i encounter the following:

    From the Functionality Guide included in the Accelerator, the content editor is supposed to be a rich text editor:

    However, the one that I deployed is a html editor. Is there something else missing?

    William Toh | Dynamics CRM

     
  • יום חמישי 28 פברואר 2013 11:23
     
     
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    William3PS: I've already created a thread regarding this issue:
    http://social.microsoft.com/Forums/en-US/crmlabs/thread/49007b2e-85e6-483e-89c1-09a1f981d38f

    It seems the WYSiWYG editor was dropped for some reason, but no one bothered to upate the documentation. But until Shan McArthur speaks up in that thread... well... ;)

    Also, brian-illand, nice find! :)

    • נערך על-ידי Bender Mateusz יום חמישי 28 פברואר 2013 11:58
    • נערך על-ידי Bender Mateusz יום חמישי 28 פברואר 2013 12:00
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  • יום שישי 01 מרץ 2013 01:45
     
     
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    Thanks Bender. I will follow the discussion there.

    William Toh | Dynamics CRM