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IVR LOOP In MS OCS 2007 R2

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  • Hi All,

    i want to create an IVR loop in OCS. For example when incoming calls land to my numner, welcome greeting responce the caller and transfer the call to agent or help desk. if the help desk is busy another greeting starts like "thank you for your calling all agents is busy, we will connected you shortly" if agents become free call connected to the available agent.

    Thanks In Advance.

    Imran Khan

    2010. augusztus 23. 8:06

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