More Addresses is Hidden to Users

Válasz More Addresses is Hidden to Users

  • 2012. május 3. 19:24
     
     

    My users cannot see the More Addresses on the navigation bar. I don't see a security setting which hides More Addresses, so how can I reveal this entity on the navigation bar?  We are used CRM 2011 online.

    Maria


    Maria

Az összes válasz

  • 2012. május 3. 19:51
    Válaszadó
     
     

    Hi Maria,

    This could be because they are viewing a form that has this link removed, or they don't have read privileges on the customeraddress entity.

    Scott


    Scott Durow
    Read my blog: www.develop1.net/public
    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

  • 2012. május 3. 22:24
     
     Javasolt válasz

    Hi Maria

    The  CRM platform automatically ties all of the Address fields on an Account  or a Contact together with 'customeraddress' entries. 

    Both these Entities ( Account and Contact ) must have permission for the user in question

    As such CustomerAddress is not Exposed by CRM for assigning Security Roles and priveleges

    hth

    dkay

    if the response answered your question, please take a minute and mark the response as an answer.

  • 2012. május 4. 8:21
     
     

    Hi

    Did this help?

    Please make sure to mark as answer to the response that helped you get through. This will help others with similar problem identify the answer and also close this thread as resolved.

    Thanks

    Dkay

  • 2012. május 4. 15:25
     
     

    Dkay,

    My issue is I cannot find a setting in Security Roles to expose the more addresses. My assumption is the setting is under Core Records, but which setting under Core Records is controlling permissions to the additional addresses.

    Thanks,

    Maria


    Maria

  • 2012. május 4. 15:26
     
     

    Scott,

    I get that. But, cannot figure out where to change the permissions.

    Maria.


    Maria

  • 2012. május 4. 20:28
    Válaszadó
     
     Válasz

    Hi Maria,

    As CRM_Developer says, there is no security permission exposed for the customeraddress - so the link must have been removed from the form that the user is viewing. Open the form designer, if you double click in the left hand navigation area, you should see 'Addresses' in the 'Relationship explorer' on the right. Drag this item into the form navigation, save and publish.

    hth,

    Scott


    Scott Durow
    Read my blog: www.develop1.net/public
    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"


  • 2012. május 6. 7:48
    Válaszadó
     
     Válasz

    Hi Maria,

    How did you get on with this?


    Scott Durow
    Read my blog: www.develop1.net/public
    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    • Megjelölte válaszként: mg1124 2012. május 9. 14:21
    •