Legitimate Windows 7 says it isn't
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2010. április 17. 13:19
Good day:
I bought a HP Pavillion dv4 2045dx which of course has a legitimate version of Windows 7 64bits, but since a few days from now, it keeps saying it is not legitimate. I bought it in Mexico and the laptop is imported. The vendor installs a spanish language component, but tells me that they actually don't reinstall windows, it's supposed to be the exact same legitimate version with the language package, and the license number and hologram are actually there at the base of the computer, and they told me to contact Microsoft if the problem persisted. I went to microsoft's validating site and it says is not legitimate, so I run the diagnosis tool you mentioned in the forum and I pasted the data below. Could it be that since the language package is installed, the tool is saying there's a mismatch with some files because the language is different? I'm really concerned here, because I wouldn't like to reinstall Windows to solve the problem, specially because I believe it would be installed in english again, and I have no problem using an english version of Windows, but my wife does, please help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {5BF1536A-4F08-4338-9CFF-627234821DFC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\es-ES\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\es-ES\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\es-ES\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\es-ES\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\es-ES\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5BF1536A-4F08-4338-9CFF-627234821DFC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3796821574-1307503623-1684512904</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>24B93607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7600.16385Nombre: Windows(R) 7, HomePremium edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00359-00178-926-800010-02-1033-7600.0000-3282009
Id. de instalación: 014962567911983711123140409630833543133795044556574921
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: 3Q6C9
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 1
Hora de confianza: 4/17/2010 8:01:43 AMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 4:17:2010 07:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GHwvOEETjQeeVT5eib8S96Ije/qRZh+OrWSDBh5OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HP REPLEY
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow
Az összes válasz
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2010. április 17. 14:01
Hi,
I believe the problem has to do with the language pack the shop installed. The only version of windows that natively supports language packs is ultimate but there are programs such as Vistalizator that allow the use of language packs, however it alters certain files or replaces them with those from other versions and the software protection platform and the WAT update rejects the changes. I suggest you take the computer back to the shop and have them fix it.
Alternatively you can try uninstalling vistalizator, then run sfc /scannow. After doing those two things, reboot and go to www.microsoft.com/genuine and attempt to validate. Submit a new report after doing the above steps and let us know if you are getting notification.
- Szerkesztette: Carl Stephens 2010. április 18. 0:44
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2010. április 18. 0:30The problem is sppcomapi.dll
icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F try this and go to www.microsoft.com/genuine and attempt to validate -
2010. április 19. 16:53
The problem is sppcomapi.dll
icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F try this and go to www.microsoft.com/genuine and attempt to validate
I have a similar issue, DELL system that had Vista business on it, Upgraded to Windows 7 using MSDN MS Partner Win7-Enterprise DVD (company I work for is MS Gold level partner, benefits of which include Win7 upgrades to a substantial number of systems)That system (my workstation) is now giving me the "Update Installation Failed error 0x80070002 error.
Tried the solution you proposed above, opening a CMD window using 'run as administrator' and when I issued the command
icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F
I get an error message that 'Access is denied.' and it fails to process the file.. Being as I'm an Admin on the box, running the command as admin, I'm not entirely sure what more can be done to allow myself access to process that file.
Any other ideas? gonna be pretty @#$% annoying if this darn 'genuine' check see's my 100% legal upgrade as if it was a pirated copy and starts turning off functionality
--Chuck -
2010. április 19. 16:59
Hello Chuck vdL,
If ""Update Installation Failed error 0x80070002 error" refers to Windows Update, you're in the wrong place.
Post here for help with Windows Updates: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes
Or try the WU Solution Center: http://support.microsoft.com/ph/6527#tab0
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97 -
2010. április 19. 20:59Tulajdonos
Alternatively you can try uninstalling vistalizator, then run sfc /scannow. After doing those two things, reboot and go to www.microsoft.com/genuine and attempt to validate. Submit a new report after doing the above steps and let us know if you are getting notification.
Before uninstalling the Vistalizator, try to reset the language packs back to how it was originally, that should correct the issue. If that doesn't work (or you don't actually have the Vistalizator program installed), try running the below steps:
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, try doing a System Scan. The scan will look for bad system files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
Thank you,
Darin MS- Megjelölte válaszként: Darin Smith MSOwner 2010. április 19. 20:59
