2008. június 22. 4:14
Help!!!! This has been going on for a week, and I've tried everything I can think of.
Here's what I apparently picked up:
OneCare alerted me, and I thought appropriate action was taken. The files were quarantined, and I was advised to remove the software immediately . . . but not how to go about it. I thought OneCare was supposed to do that. Anyway, the only option I was given was to delete or restore the files, so I deleted them.
Since then, a whole flurry of email has gone out to folks in my address book that I haven't corresponded with in years. I had no idea it was happening until I got a couple of nasty replies and then a pile of delivery failure notifications. Doesn't OneCare monitor outbound email for suspicious activity?
I've also noticed that the firewall keeps getting turned off - I switched to Windows firewall, the same thing happens.
I've dumped caches - Java, IE, Firefox. I've scanned with several different apps and the removal tool. But the email marches on.
Dell laptop - Intel Core@ T7200 2.00GHz
Office 2007 Ultimate SP1
email clients Outlook 2007 and Windows Live 2008 (12.0.1606)
I have screen shots of the OneCare notifications if that would help - any assistance you guys can offer would be very much appreciated!
Az összes válasz
2008. június 22. 4:19Moderátor
I suggest contacting support for help with removing the malware from your computer. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
2008. június 22. 6:08
Thanks, Jim - I'm assuming that I'll have to start that process with Qwest Communications, since my OneCare subscription is provided with my DSL service? Based on previous experiences, that's not a very attractive option . . . maybe I should just go back to Norton, too.
2008. június 22. 13:58ModerátorI'm not sure of who provides support for One Care/Quest but I would try One Care support first. There are a few things you can try which might help. Update Windows, Office, and Java. Run a One Care scan in safe mode. How to scan with One Care in safe mode - http://support.microsoft.com/kb/925222/en-us If the One Care scan detects any malware create a support log ( Open One Care>Change Settings>Logging>Create Support Log ). The support log will open in a web page and if you scroll down to the antivirus section any detections with their locations will be listed.
2008. június 22. 16:50
Thanks, Jim - the safe mode scan says there's nothing there.
Just curious, how would I go about creating a support log in safe mode if I needed to?
2008. június 22. 18:10ModerátorOops. I don't think you can create a support log in safe mode.
2008. június 23. 18:02Moderátor
Jim is correct that support is the way to go and you are correct, that it would be Qwest in your case. However, you can also call Microsoft -
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
2008. június 23. 19:11Thanks for your help. guys. Qwest just advised me to take the computer somewhere to have them help me reformat the hard drive - didn't even offer to send me on to Microsoft support. I've already sent in a support request to Microsoft. Gosh, I had almost forgotten why I refuse to run an OEM OS, or anything else, for that matter. I don't need any help reformatting the hard drive, but I'm not going there just yet. I did manage to stop the flood of emails by simply removing the account that was used from Outlook and WinLive, duh. I don't know if it's capable of finding another, but it hasn't yet.
2008. június 24. 1:32Moderátor
Please do keep us posted and sorry about the Qwest support. Did you try calling the number I provided? They specialize in removing malware and it isn't limited to OneCare users.