hotmail is lock out neelp for my xbox live

Az összes válasz

• 2011. március 25. 11:38

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  You're off topic for this forum, which is dedicated to Windows Live OneCare. 

  You can contact xbox suppport for help. http://support.xbox.com/en-us/Pages/default.aspx?wa=wsignin1.0

  Or

   

  The account has likely been blocked for one of two reasons – someone has tried to log in too many times with an incorrect password or Microsoft detected activity on the account that indicated that the account was compromised – that is, someone was using the account to send out spam.

   

  If you cannot reset the password through the usual means, see this page for information on how to get help with it:

  http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6

  There is a form to use that Support will act on, but it can take more than a day for them to deal with it. In fact, I recently exchanged emails with someone  who reported that it took over 2 weeks before they finally received the reset link in response to the form submission. Sadly, Support appears to be way behind in dealing with this, but they need to validate ownership to prevent people from using the process to claim an account that does not actually belong to them.

   

  Be sure to enter both the account you cannot access and another account where they can reach you. Once you regain access to the account be sure to set an alternate email address and secret questions and answers for account security at http://account.live.com

   

  You may also want to review these posts:

  https://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

   

  https://windowslivehelp.com/solution.aspx?solutionid=91b88c76-30ec-4879-9c72-0dd425a5b5f3

   

  And also these blog entries from the Windows Live team:

  http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

   

  http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!42740.entry

   

  Also see the information here:

  https://windowslivehelp.com/solutions.aspx?categoryid=03d16037-31cc-48e5-9214-cef9e4aa34ce

   

   

  -steve

  I don’t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail Support can assist you if the usual password reset means do not work.

  ---

  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Megjelölte válaszként: Stephen BootsMVP, Moderator 2011. március 25. 11:38
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