06 Juni 2008 18:37
I have a problem wiht the normalization of an outside phone call that comes in and it's missed. The call shows in the Recent Contacts and in the e-mail as
We need a 9 in order to dial out so I created a normalization rule in the Company_Phone_Number_Normalization_Rules.txt file
But even thought this rule is there and it passes the test the calls that come in from the outside do not get normalized in the recent contacts or in the e-mails sent by Unified Messaging.
Does anyone has a solution for this problem?
06 Juni 2008 19:22Moderator
Is your OCS deployment running in Remote CAll Control or Enterprise Voice configuration? Number normalization is hence reverse lookup is handled differently between these two scenarios.
06 Juni 2008 20:33
Our OCS deployment configuration is Enterprise voice with PBX integration
12 Juni 2008 15:53
I would not do Phone normalization and adding a "9"
You should move this complexity to your Gateway that connects to the PBX
Or if you don't have a Gateway your PBX should do this
OCS Should only work with E.164 numbers