Appointments duplicated multiple times in CRM 2011 !

Semua Balasan

• 30 Maret 2012 19:33

   

   
  

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  Can I ask about the appointment receiptants? Does the system know these people on these re occuring appointments?

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  Patrick Kitchell MS Business Professional CRM Manager

  • Balas
  • Kutip

   
• 02 April 2012 5:44

   

   
  

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  Hello Den_mar_98 !

  Thx for your reply !

  As a matter of fact, the recipient is the same as the one from the which my colleague is setting an appointment !

  For instance, if I click on one of the thousands of appointments in the "Required" field in the scheduling information section, the name is resolved and I'm getting on the contact record of this customer !

  This is no dummy record if this is what you want me to check-out ! ;-)

  Any idea ?

  Regards,

  Philippe.

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  Phil.

  • Balas
  • Kutip

   
• 02 April 2012 8:44

   

   
  

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  Phil,

  Interesting, can you check in CRM if it is a re-occuring appointment?

  See my screen dump, does it look like this:

  http://www.kitchell.dk/images/crm/reoccuring_appointment.PNG

  Does the duplicated appointments all have the same date and time?

  Do you have audit turned on for CRM 2011?

  Here is example where a contact is re-synching with CRM every 15 mintues:

  http://kitchell.dk/images/crm/audit_on_contact.png

  This is occuring, I think because of the Linkedin plugin updating the outlook contact and that makes the contact change compared to what is in CRM and therefore it is in a constant loop update. I could imagine that if this was happening maybe some how with your appointment...not sure.

  Those are my thoughts

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  Patrick Kitchell MS Business Professional CRM Manager

  • Balas
  • Kutip

   
• 02 April 2012 9:55

   

   
  

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  Hello,

  >Interesting, can you check in CRM if it is a re-occuring appointment?
  >See my screen dump, does it look like this:
  >http://www.kitchell.dk/images/crm/reoccuring_appointment.PNG

  Yes they're !

  Here's what it looks like for me : http://dl.dropbox.com/u/21227711/Audit_00.png

  >Does the duplicated appointments all have the same date and time?

  No the appointment is created weekly, on wednesday, from May,9 2012 and no end is set for it when you check-out reccurence settings !.

  But, again, he never ever set a reccuring appointment !

  >Do you have audit turned on for CRM 2011?
  >Here is example where a contact is re-synching with CRM every 15 mintues:
  >http://kitchell.dk/images/crm/audit_on_contact.png

  Yes I've turned on audit for many fields, but alas, reccuring appointments were not being surveyed !

  I ticked the box this morning !

  >This is occuring, I think because of the Linkedin plugin updating the outlook contact and that makes the contact change compared to >what is in CRM and therefore it is in a constant loop update. I could imagine that if this was happening maybe some how with your >appointment...not sure.

  There's no linkedin plugin for us, but I do know that my colleague complained about sync issues with his laptop Outlook 2010 client !
  Therefore, I just wonder if it couldn't be an explanation !
  I've stopped syncing on his desktop CRM plugin in order to find out if it could be a problem with one of his PC !

  For the moment, CRM stopped creating recurring appointments for this task at... 5000 as you can see at the bottom of the screenshot, but now my colleague is so scared that he doesn't want to go any further in his campaign because, as he told me this morning, "we're lucky this was an appointment on my Outlook, but just imagine what could have happened if I had planned to send emails !!!".

  I fully agree with him, we definitely have a problem, a kind of loop but I'm not learned enough to know where and most of all how it happened !

  Since I've turned on auditing recurring appointment, I'll ask him to create a new one and see what the audit will tell us !

  I'll also ask him to create his appointment from CRM web interface and we"ll see if the problem is still there !

  Regards,

  Philippe.

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  Phil.

  • Balas
  • Kutip

   
• 02 April 2012 11:13

   

   
  

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  Phil,

  A few questions:

  Can you take a screen dump of the appointment in Outlook so we can see it to make sure the reoccuring is not actually clicked?

  Is there a workflow running in the system that might be doing this?

  What happens if you delete the reoccuring appointments in CRM and then turn on the sync to between outlook and CRM does it create re occuring appointments?

  Patrick

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  Patrick Kitchell MS Business Professional CRM Manager

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  • Kutip

   
• 02 April 2012 11:23

   

   
  

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  "No the appointment is created weekly, on wednesday, from May,9 2012 and no end is set for it when you check-out reccurence settings"

  Do you  mean that the appointment in his outlook is set to occur every wednesday with no end date?

  Patrick

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  Patrick Kitchell MS Business Professional CRM Manager

  • Balas
  • Kutip

   
• 02 April 2012 14:09

   

   
  

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  Hello !

  To answer your last post, yes it's set as mentioned !

  Some other information asked :

  Here's what has been created since I turned on audit of recurring appointments :

  - http://dl.dropbox.com/u/21227711/Audit_02.png 

  We have more than 5000 lines again even though I deleted a good 500 and let it like that as I had to do something else !

  FIY : "Mise à jour" means "Update" in english.

  What is really puzzling is that when I click the 6 first lines in the audit panel I get this :

  - http://dl.dropbox.com/u/21227711/Audit_04.png

  It says that the field modified by this action is not being audited !

  Yet it's for recurring appointments as you can see hereunder on this screenshot (bottom line) :

  - http://dl.dropbox.com/u/21227711/Audit_05.png

  So i also turned on "Appointments" in case of, a few minutes ago !

  But for the other lines in the audit panel I get this worrying pop-up window :

  - http://dl.dropbox.com/u/21227711/Audit_03.png 

  Regarding your last question : "

  What happens if you delete the reoccuring appointments in CRM and then turn on the sync to between outlook and CRM does it create re occuring appointments?" I will have to ask to my colleague tomorrow morning as he's out of his office at the moment.

  Regards,

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  Phil.

  • Balas
  • Kutip

   
• 04 April 2012 7:19

   

   
  

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  Hello Patrick

  If it can help, I had forgotten to take a look at the Task section in CRM 2011 !

  Here's what I found out for yesterday :

  - http://dl.dropbox.com/u/21227711/Audit_06.png 

  As you can see, an "On demand series expansion job" task is created most of the time every 15mn, but sometimes it can take about an hour !

  When you open this task here's what you get :

  - http://dl.dropbox.com/u/21227711/Audit_07.png

  Not much to help you find things relevant...

  We're now over 10 000 and maybe more !

  Now, until we can find out what's going on, how can I pinpoint this task and just delete it, at the very least, this could help remove all these needless records and stop the process !

  Regards,

  Philippe.

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  Phil.

  • Balas
  • Kutip

   
• 04 April 2012 7:26

   

   
  

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  Phil

  you need create a new appointment that re occurs once a week for three weeks and see what the system does with this.

  I assume that these are re occuring because either:

  1.) there is no end date on the appointment in question

  2.) Workflow doing something

  3.) System bug.

  Patrick

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  Patrick Kitchell MS Business Professional CRM Manager

  • Balas
  • Kutip

   
• 05 April 2012 6:42

   

   
  

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  Hello Patrick,

  >you need create a new appointment that re occurs once a week for three weeks and see what the system does with this.

  I've just done that.

  1°) My colleague (Joel) created a recurring appointment from "web" CRM :

  - http://dl.dropbox.com/u/21227711/Audit_11.png 

  You can notice that the event name changed from "update" to "Booked" or "Planned" (I don't know how to was transalted fromt he english originally).

  However, even though he set this reccuring appointment at 3 weekly occurrences, 2 only were generated in the CRM as you can see on the Audit hereunder...

  - http://dl.dropbox.com/u/21227711/Audit_08.png 

  2°) I asked Joel to create the same reccuring appointment from Outook and we got the same result as from the Web interface :

  - http://dl.dropbox.com/u/21227711/Audit_10.png 

  This test just showed that a recurring appointment set with an end date, both from CRM web interface or Outlook actually works properly, but I would like to point out that initially, my colleague wanted to set a simple appointment without any reccurrence !

  Does it mean that even for this kind of operation we should set a recurrence even though this is a one shot appointment !??

  I'll ask him this morning to create a no-recurring appointment both on the web interface and Outlook to see if it triggers new "Update" events instead of one "Create" event !

  Regards,

  Philippe.

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  Phil.

  • Balas
  • Kutip

   
• 03 Oktober 2012 2:59

   

   
  

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  Hi all,

  Is there any resolution to this problem? We are encountering the same with CRM Client for Outlook, and is very intermittent. Contacts, appointments, phonecall activities and tasks have been duplicated, even if they have been closed months or years ago.

  The pattern we've seen is when our users use our on-premise CRM via Citrix when they work from home, and then they sync it with Outlook on our network when they come into the office.

  If you have some answers, can you please share them?

  • Balas
  • Kutip

   
• 05 Oktober 2012 7:36

   

   
  

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  It is in the newest roll up

  "Assume that you create an appointment in Microsoft Dynamics CRM 2011. You edit the appointment in Outlook. In this situation, duplicate appointments are created."

  http://support.microsoft.com/kb/2739504

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  Patrick Kitchell MS Business Professional CRM Manager

  • Balas
  • Kutip

   
• 05 Oktober 2012 13:40

   

   
  

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  Hi Kelvin

  Sorry for the delay in the answer as I was very busy as usual !

  Yes I don't have any solution, that is, up to now, if den_mark_98's link solves the issue with this update !

  Just a month ago, I upgraded my CRM 2011 installation from rollup... 3 to rollup 8 !

  However it didn't solve the problem.

  My colleague is out of Outook/CRM sync since the problem first occured and it's getting tricky as he's a manager who must supervise his employees almost daily and is compelled to extract data from the CRM and relies on a huge Excel files full of macros to get his reports and info !
  Not really satisfying and a real problem !

  I'm just scared his sync problem could happen again once reconnected to CRM 2011 !

  If I got it right following den_mark_98's link to Microsoft page, I'll have to wait till October the 10th for a french version of the rollup to be available...

  I take advantage of this post to ask if people have got the same display problem for tabs that simply vanish in Internet Explorer 9 !?

  I mean, they're just there when I open a contact or an account and as soon as I want to personalize an entity, they shrink to a few milimeters and I can't record changes anymore!

  Am I the only one with this bug ?

  Will it be addressed with Rollup 11 ?

  Hope this Rollup will definetely solve this problem and not trigger new ones...

  Regards,

  Phil.

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  Phil.

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