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Outlook Crashing - trace attached - Crm 2011

Jawab Outlook Crashing - trace attached - Crm 2011

  • 30 Maret 2012 23:36
     
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    Hello All,

    This morning, all of the Outlook clients at our company are crashing whenever anyone tries to look at the Contacts default view.

    Other views / entities are working OK. And we can bring up Contact records if we view them from another entity.

    There are lots of threads about Outlook crashing but none of the things mentioned there have worked for me, yet. So I'm posting the error from my Application Event log as well as the last few hundred lines in my trace hoping that someone can help me figure out where to start looking for the problem.


    There are two different files in my Trace folder: crmadding-20120325.log and <machinename>-OUTLOOK-CLIENT-20120330-1.log. I'm pasting the trace from the first file.

    (NOTE: the "date" in the filename is off on the filename; not sure if that means anything)

    -tomas

    Application Log Error:

    Faulting application name: OUTLOOK.EXE, version: 14.0.6109.5005, time stamp: 0x4e79b6c8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0434352
Fault offset: 0x000000000000cacd
Faulting process id: 0xe40
Faulting application start time: 0x01cd0ecb4253926b
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 9084f62a-7abe-11e1-be5e-3859f9d90293

    My trace file is too big to paste here. So here is a link to a ZIP file: http://athossoftware.com/traces/SEIU-LT0038-OUTLOOK-Client-20120330-1.zip

    Errors seem to show up almost right away....

     

Semua Balasan

  • 01 April 2012 16:15
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    Have you considered modifying your default contacts view and re-publishing it to see if it fixes the issue?

    Jamie Miley
    Check out my about.me profile!
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  • 11 April 2012 17:38
     
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    For the sake of the search engines......

    None of our contacts had the TransactionCurrencyID field set. This was the case since the system was installed. We only have one currency defined in the system.

    But (for some unknown reason), two columns which display a currency value began having problems in our default Contact view. This was not a problem when running in IE. However, when using the Outlook client, these columns were causing the clients to crash. We removed the columns and then the Outlook client worked as expected.

    But, then we started seeing errors when users had their ReadingPane enabled. This eventually led us to discover that the problem was the missing TransactionCurrencyID values.

    We did a back-end update and set all Contacts' TransactionCurrencyID value and then the Outlook clients started working as expected.

    But I still have no explanation why the Outlook clients started crashing from one day to the next......

    • Ditandai sebagai Jawaban oleh DadKind 11 April 2012 17:39
    •