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CRM 4.0: "An error occurred promoting..." email with attachment filename containing "&"

Jawab CRM 4.0: "An error occurred promoting..." email with attachment filename containing "&"

  • 30 Juli 2008 17:59
     
     
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    I think I found a bug.  I can't track an email in CRM that has an attachment with a filename containing an ampersand.

    Duplication scenario:

    1. Create a text file and give it a filename containing an ampersand "&".
    2. Email it to yourself.
    3. From Outlook, do a "Set Regarding".

    It should fail with "An error occurred promoting this item..."

    Anybody else seen this?
     

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  • 30 Juli 2008 19:39
    Pemilik
     
     
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    I have come across special character issues related to Closing Cases with special characters in the subject line etc. so the behavior you noticed is quite probable.

     

    Best Regards,

     
  • 31 Juli 2008 2:04
     
     Jawab
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    this is a known issue http://support.microsoft.com/kb/949719

    cheers,

    adi

     
  • 31 Juli 2008 2:27
     
     
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     Adi Katz wrote:
    this is a known issue http://support.microsoft.com/kb/949719

    cheers,

    adi



    Fantastic.  Thanks!

    I did look there.  Why does a support.microsoft.com search on "An error occurred promoting this item", omit this article from the results!!??