No validation error, but no codes either. Back to main page.
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17 April 2009 3:02
I click redeem now for windows vista home premium, it does the validation process and then redirects me to http://localpcbuilder.com/default.aspx without giving me any rebate codes. Saw another thread reporting the same issue so I am providing the same information from the MGADiag utility that was requested in that thread. Output follows(No option to resolve):
Diagnostic Report (1.9.0006.1):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-Y3RX2-YKVYP-9MMPJ
Windows Product Key Hash: f9WQKrsDBgX5i2yPmAKvApi+36E=
Windows Product ID: 89583-OEM-7318943-54317
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {9FE5B680-E3AB-406A-9F19-7424CA8D7390}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9FE5B680-E3AB-406A-9F19-7424CA8D7390}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9MMPJ</PKey><PID>89583-OEM-7318943-54317</PID><PIDType>3</PIDType><SID>S-1-5-21-3014790564-1585183609-488675948</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0202 </Version><SMBIOSVersion major="2" minor="5"/><Date>20081204000000.000000+000</Date></BIOS><HWID>1D313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>385F9297B72C6D2</Val><Hash>L5EGbvOCG4jzy95BR24VVdUJRyA=</Hash><Pid>81599-873-8941785-65096</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-189-454317-02-1033-6001.0000-0962009
Installation ID: 229402899802583693572102105732694653473861195751451515
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 9MMPJ
License Status: LicensedHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAonbSgOqmjCZoZUa8hDQCk5hKCoDy9BrNpHmsVuqCOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120408 APIC1626
FACP 120408 FACP1626
HPET 120408 OEMHPET
MCFG 120408 OEMMCFG
OEMB 120408 OEMB1626
OSFR 120408 OEMOSFR
SSDT DpgPmm CpuPm
Thanks for you help.
Semua Balasan
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17 April 2009 5:10Dear MCEllis,
Thank you for posting the output of the MGADiag tool. Please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the incident ID here. I will then get contact information from Support and contact you directly via e-mail to resolve this issue.
Regards,
Jenifer -
17 April 2009 18:30Hi Jenifer,
Opened Support request number: 1099737478
Thanks again for you help!
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21 April 2009 18:53Hi MCEllis,
Thank you for posting your incident number. I have e-mailed my contact in Support and asked for your direct contact information. As soon as I receive it (it usually takes a few days) I will email you and post here that I have done so.
Regards,
Jenifer -
21 April 2009 20:00Dear MCEllis,
I have e-mailed you directly. Please let me know if you do not receive my e-mail.
Regards,
Jenifer- Ditandai sebagai Jawaban oleh Carl-SOwner 06 Mei 2009 16:14
- Tanda sebagai Jawaban dihapus oleh JeniferA 07 Mei 2009 15:14
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11 Mei 2009 15:09
Hi MCEllis,
I believe this issue is now resolved.
Regards,
Jenifer- Ditandai sebagai Jawaban oleh JeniferA 11 Mei 2009 15:09