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Windows Activation: An unauthorized change was made to Windows: Error 0xC004D401

Answered Windows Activation: An unauthorized change was made to Windows: Error 0xC004D401

  • 06 Juni 2012 17:15
     
     
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    I have a windows vista home premium.  Bubble said there was updates for my computer and i ignored for a while then finally installed and when I restarted my computer I logged in and a black screen came up and a bubble saying:

    Windows Activation

    An unauthorized change was made to Windows

    Windows has discovered a change that will result in limited Windows functionality.  Use the link below to find out how to fix Windows.

    Then it gives me 2 buttons to choose from: "learn more online button" and a "close" button

    Then when I click the "Learn more online button another bubble pops up and says:

    Windows Activation

    An unauthorized change was made to Windows

    You will no longer receive notifications, including those about your license or activation.  Use the link below to find out how to fix your system.

    Then there is a button "Learn more online"

    And in the details it says:

    Error: 0xC004D401

    Description:

    The security processor reported a system file mismatch error.

    Also I had been running McAfee virus protection on my laptop for several years and recently downloaded and installed bitdefender total security 2012...not sure if bitdefender is to blame???

    This happened months ago and I couldn't figure out how to fix it and then just put laptop in the corner and have been using my desktop but now I need my laptop for work ASAP.

    Please help me fix this!!! Please!

     

Semua Balasan

  • 06 Juni 2012 17:41
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    To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
    Once you run the tool, click on the     Continue button, then click on the Copy button and paste the report into your post.

    Carey Frisch

     
  • 06 Juni 2012 17:50
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    "MBollinger" wrote in message news:a3fda1a0-6199-41a4-b3d6-5be62cae3d79...

    I have a windows vista home premium.  Bubble said there was updates for my computer and i ignored for a while then finally installed and when I restarted my computer I logged in and a black screen came up and a bubble saying:

    Windows Activation

    An unauthorized change was made to Windows

    Windows has discovered a change that will result in limited Windows functionality.  Use the link below to find out how to fix Windows.

    Then it gives me 2 buttons to choose from: "learn more online button" and a "close" button

    Then when I click the "Learn more online button another bubble pops up and says:

    Windows Activation

    An unauthorized change was made to Windows

    You will no longer receive notifications, including those about your license or activation.  Use the link below to find out how to fix your system.

    Then there is a button "Learn more online"

    And in the details it says:

    Error: 0xC004D401

    Description:

    The security processor reported a system file mismatch error.

    Also I had been running McAfee virus protection on my laptop for several years and recently downloaded and installed bitdefender total security 2012...not sure if bitdefender is to blame???

    This happened months ago and I couldn't figure out how to fix it and then just put laptop in the corner and have been using my desktop but now I need my laptop for work ASAP.

    Please help me fix this!!! Please!

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     
    If you've recently changed or upgraded your anti-virus, the following post may apply...
    http://social.microsoft.com/Forums/en-US/genuinevista/thread/a3145e58-eaea-43e5-b2db-c15885076c48
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • 06 Juni 2012 19:19
     
     
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {39C94684-AC83-446A-865D-A13833F56470}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: K:20120310140658917-M:20120606122504412-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Oliver Thwaite\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39C94684-AC83-446A-865D-A13833F56470}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-445021634-582167150-1064566895</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080627000000.000000+000</Date></BIOS><HWID>8A303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>63AE3F5EB49D5B8</Val><Hash>mIlBM2iWTdocf5LVsQ96A2Tylsg=</Hash><Pid>81602-OEM-6873236-54820</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEA6GEa5apFtsBszMCyCiVsPEaDTJwGpJT78vSi8f6MrsCsVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M08    
      FACP DELL   M08    
      HPET DELL   M08    
      BOOT DELL   M08    
      MCFG DELL   M08    
      SLIC DELL   M08    
      OSFR DELL   M08    
      SSDT PmRef CpuPm

     
  • 06 Juni 2012 19:21
     
     
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    I ran the microsoft genuine advantage diagnostic tool that carey frisch responded with, is that info what you need?
     
  • 06 Juni 2012 19:31
    Moderator
     
     
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    1

    Yep - it's almost certainly a compatibility problem with your Anti-Virus.

    In my previous post  -

    <quote>

    If you've recently changed or upgraded your anti-virus, the following post may apply...

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/a3145e58-eaea-43e5-b2db-c15885076c48
    </quote>

    this definitely applies (which Anti-Virus are you using?)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 06 Juni 2012 19:54
     
     
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    Bitdefender Total Security 2012

     
  • 06 Juni 2012 20:00
     
     
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    Is there a way to resolve this

     
  • 06 Juni 2012 20:26
     
     
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    1
    I read that post you pasted about the antivirus software, but can't uninstall Bitdefender because I have a black screen and can't access my desktop or start button to get to the control panel...what should/can I do?
     
  • 06 Juni 2012 20:30
    Moderator
     
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    "MBollinger" wrote in message news:12a98a75-34d4-46b5-9d8b-f55b9ee27afe...
    I read that post you pasted about the antivirus software, but can't uninstall Bitdefender because I have a black screen and can't access my desktop or start button to get to the control panel...what should/can I do?
     
    You can probably uninstall BitDefender in Safe Mode.
     
    When booting the machine, tap the F8 key repeatedly ( about 2-3 times/sec) this should bring up the advanced Boot Menu - pick Safe Mode from the options and log in - then find the uninstaller for BitDefender, and run it.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • 07 Juni 2012 3:04
     
     
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    Ok great I'm going to do that now, but saw that you said in that forum to reinstall Anti-virus (in my case Bitdefender) should I reinstall it or not?

    If I get a new anti-virus protection what would you recommend??

    BTW THANKS SO MUCH FOR THE HELP THUS FAR!!!

     
  • 07 Juni 2012 7:27
    Moderator
     
     
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    "MBollinger" wrote in message news:6664cc39-daf7-40aa-95c3-99ae5525f7ba...

    Ok great I'm going to do that now, but saw that you said in that forum to reinstall Anti-virus (in my case Bitdefender) should I reinstall it or not?

    If I get a new anti-virus protection what would you recommend??

    BTW THANKS SO MUCH FOR THE HELP THUS FAR!!!

    Once you install Service pack 2 you can reinstall BitDefender with no problem.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • 07 Juni 2012 13:22
    Penjawab Pertanyaan
     
     
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    Learn how to install Windows Vista Service Pack 2

    Carey Frisch

     
  • 07 Juni 2012 16:04
     
     
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    I went to update my drivers and install SP2 and not all updates will install it says "Error(s) found: Code 80070490 Windows update encountered an unknown error"


    Also while following the instructions on http://windows.microsoft.com/en-us/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2 which is Carey Frisch's link to install SP2 it says: "Click View available updates. In the list of updates, select Service Pack forMicrosoft‌ Windows (KB948465), and then click Install. Picture of security shield icon If you are prompted for an administrator password or confirmation, type the password or provide confirmation."  

    I checked for updates but Service Pack for Microsoft Windows (KB948465) was not there in the available updates...Also I checked by clicking start, then right click computer and then properties and I have SP1 listed under editions

     
  • 07 Juni 2012 19:16
     
     
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    How can I install SP2?
     
  • 07 Juni 2012 20:02
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    "MBollinger" wrote in message news:c059afe1-5f19-4637-8449-f151df0aea14...

    I went to update my drivers and install SP2 and not all updates will install it says "Error(s) found: Code 80070490 Windows update encountered an unknown error"

     
     
    Download and save the offline installer for SP from here....
     
    once downloaded, run it.
    report back with any error messages received.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • 13 Juni 2012 16:11
     
     
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    I downloaded SP2 from that last link :"http://www.microsoft.com/en-us/download/details.aspx?id=16468" ...after download I clicked "Run" then "Next" then accepted the Microsoft license agreement to install and immediately it popped up

    "Install Windows Service Pack"

    "Installation was not successful"

    "Element not found."

    "(Details)"

    "Error: ERROR_NOT_FOUND(0x80070490)"

    There is a link below the error message that is clickable that says: "Go online to learn more about this issue"

    What should I do from here?

     
  • 18 Juni 2012 22:58
     
     
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    I had an error message and am not able to get SP2 on my computer...what can I do to fix this?!?

     
  • 19 Juni 2012 9:08
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    "MBollinger" wrote in message news:8e78c595-50ca-4978-bb97-b14a75ca3d5b...

    I had an error message and am not able to get SP2 on my computer...what can I do to fix this?!?

     
     
    Sorry - I seem to have missed your earlier response somehow.
     
    The 0x80070490 error you got  may be solved by following the advice here.
    http://support.microsoft.com/kb/958044  (try the  Fixit first, then the CheckSUR Tool).
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • 19 Juni 2012 21:15
     
     
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    I clicked the link this morning but the Fixit didn't work and now after work I just clicked the link again to run the CheckSUR tool and it says the link cannot be found now.
     
  • 19 Juni 2012 21:32
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    The whole KB system appears to be down at present! - try again later

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 19 Juni 2012 21:50
     
     
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    ok will do thanks
     
  • 21 Juni 2012 19:58
     
     
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    Neither the Fixit or Checksur tools worked...I tried to install SP2 again, but to no avail...should i try to install SP3? .....keep getting the same 80070490 error message on windows update when i try to install new updates
     
  • 21 Juni 2012 20:51
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    There is no SP3 for Vista :) (only for XP)

    When you installed the CHeckSUR tool - did it complete, or did it give an error message?

    either way, please upload the CheckSUR.log file to your Skydrive (or other favoured fileshare site), and post a link in your reply.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 22 Juni 2012 3:06
     
     
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    I'm sorry lol but not sure how to upload to a fileshare site...and checksur completed, but did not do anything when it completed downloading and installing...
     
  • 22 Juni 2012 10:49
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    If you have Live Messnger installed, you already have a SkyDrive account.

    If you're logged in on the forums, go here, and read the instructions and help pages  http://skydrive.live.com

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 01 Juli 2012 15:35
     
     
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    Noel,

    the file is also uploaded in skydrive

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 15.0
    2012-06-21 11:29

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CBS Registry Error 0x80070002 Package_1_for_KB951066~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_1_for_KB951066~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility
    (f) CBS Registry Error 0x80070002 Package_for_KB951066_client_0~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_for_KB951066_client_0~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility

    Checking Component Store

    Summary:
    Seconds executed: 1139
     Found 8 errors
      CBS Registry Error Total count: 4
      CBS Watchlist Package Missing Total count: 4
    (w) Unable to read Event Log 0x00000017 System

     
  • 01 Juli 2012 16:48
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    I have to admit to being unsure how to handle this one.

    All the errors in the report relate to a single Update - KB951066 - which is an update for Windows Mail.

    Is this update in your list of Installed updates?

    The update forms part of the SP2 install, and it's possible that the problem arises because related registry keys are corrupted.

    Are you using any add-ons for WinMail? (things like Incredimail)

    (I'm going to have to create a virtual machine to see what I can find that may help - it may take a while)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 12 Juli 2012 18:25
     
     
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    did not see this in a list of installed updates nor did i see it in the list of updates that need to be installed......as far as mail goes I have only ever used mail from free sites like yahoo and gmail, not outlook or anything like that.

    What should I do from here?

    Since uninstalling Bitdefender Total Security 2012 my computer works normally, but I have not been connecting to the internet because I want to avoid getting a virus (or more of a virus/es).  I can connect to the internet and the internet works fine on the computer....all I am worried about is  if I reinstall bitdefender and the computer shuts down to the black screen again.

    What are your thoughts?

    Thanks


     
  • 12 Juli 2012 18:59
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    I'd given you up for lost! :)

    (possibly covering things a second time - forgive me if so)

    Have you not installed an alternative 'pure' AV such as MSE?

    Have you 'cleaned' the system after uninstalling Bitdefender, by  using the dedicated removal utility? http://www.bitdefender.com/support/How-to-uninstall-BitDefender-333.html

    I'll ask a friend to have a look and see if he can suggest a repair method.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 12 Juli 2012 19:13
     
     
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    Storms knocked out my internet for over a week!

    Not sure if i have, if so i don't know how to do it -- "Have you not installed an alternative 'pure' AV such as MSE?"

    I cleaned system after uninstall of bitdefender

     
  • 13 Juli 2012 9:06
     
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    Noel,

    the file is also uploaded in skydrive

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 15.0
    2012-06-21 11:29

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CBS Registry Error 0x80070002 Package_1_for_KB951066~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_1_for_KB951066~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility
    (f) CBS Registry Error 0x80070002 Package_for_KB951066_client_0~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_for_KB951066_client_0~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility

    Checking Component Store

    Summary:
    Seconds executed: 1139
     Found 8 errors
      CBS Registry Error Total count: 4
      CBS Watchlist Package Missing Total count: 4
    (w) Unable to read Event Log 0x00000017 System

    Hello :)

    I am going to try to repair those errors, and hopefully Windows Update will work after that. Unfortunately, those are hard errors to solve, and I will probably only give you a 50% chance of success. But we shall see. Please back up any important data first, just in case something goes wrong.

    First, please press and hold the Windows Key, and then press R to open the Run dialogue > type regedit > OK > File > Export > Selected Branch

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

    Please then give it a sensible, but short, file name, and save it somewhere safe.

    After that please open up a copy of notepad, paste in the following code exactly, File > Save as > "fix.reg" in a location you can easily find > Drop down "Save as type": "All files (*.*)" > Save.

    Now go and find that saved file, double click on it, and import into the registry. It may not accept it. If it doesn't, I will import it a different way. Please let me know of any error messages at this stage.

    After that, please let me know if the problems persist. If they do, please re-run the System Update Readiness Tool, and copy a new CheckSUR.log here.

    Thanks a lot.

    Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB953733~31bf3856ad364e35~x86~~6.0.1.0"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB951066~31bf3856ad364e35~x86~~6.0.1.0]
"CurrentState"=dword:00000007
"Visibility"=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB951066_client_0~31bf3856ad364e35~x86~~6.0.1.0]
"CurrentState"=dword:00000007
"Visibility"=dword:00000002


     
  • 13 Juli 2012 10:29
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    (thanks, Richard!)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 19 Juli 2012 19:18
     
     
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    When I hold the windows key and press the r button do i type "  regedit > OK > File > Export > Selected Branch"   or this whole thing " regedit > OK > File > Export > Selected Branch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing"

    ?

    Thanks

     
  • 21 Juli 2012 13:52
     
     
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    When I hold the windows key and press the r button do i type "  regedit > OK > File > Export > Selected Branch"   or this whole thing " regedit > OK > File > Export > Selected Branch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing"

    ?

    Thanks

    Hello again :)

    I am very sorry that I didn't explain this more fully, as this is a good question.

    You should press and hold the Windows Key, and then press R to open the Run dialogue.

    In the Run dialogue, type just: regedit

    Click the OK button.

    A new window should open. In the Top-Left hand corner, open the File menu.

    From the File menu, click on Export.

    A new window should open. Towards the bottom of this window, put the dot in the circle next to "Selected Branch".

    In the text box just below this, copy and paste in the following line exactly: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

    In the "File Name" text box, give the file a sensible name, such as CBS_Reg_Backup

    Click Save.

    After that, you may close regedit via the normal red X.

    If you need further explanation at any point, please do not hesitate to ask.

    Richard

     
  • 23 Juli 2012 13:45
     
     
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    Richard,

    I clicked on both files (the "fix.reg" and the "CBS") and both files gave me the same warning sign:

    "Adding information can unintentionally change or delete values and cause components to stop working correctly.  If you do not trust the source of this information in ___ (where file is saved), do not add it to the registry.

    Are you sure you want to continue?"

    Is this popup normal? Don't want to screw up my computer anymore than it already is? 

    Also when you said: "Now go and find that saved file, double click on it, and import into the registry. It may not accept it. If it doesn't, I will import it a different way. Please let me know of any error messages at this stage."

    The file you are talking about is the "fix.reg" file right?  Have not opened it up yet so not sure, it may be as simple to import as clicking a button, but in case its not could you tell me how to import ___ file into the registry.

    Thanks

     
  • 23 Juli 2012 13:51
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    Yes, it's normal in the case of the 'fix.reg' file.

    What 'CBS' file are you talking about? if it's one created by export from Regedit, then that too would be normal.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 23 Juli 2012 14:06
     
     
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    Ok thanks...This CBS file:

    In the "File Name" text box, give the file a sensible name, such as CBS_Reg_Backup

    See above for more info on the file.


     
  • 23 Juli 2012 14:09
     
     
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    There was an error message when I tried to open the "fix.reg" file.  It says:

    "Registry Editor

    Cannot import ___(where file is saved): Not all data was successfully written to the registry.  Some keys are open by the system or other processes."

     
  • 23 Juli 2012 14:50
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    Try the fix.reg file again, this time after booting to Safe Mode.

    I suspect that the parts of the registry you need to change are locked by one of hte services, and it's easier to boot to Safe Mode, than work out exactly which service is blocking it.

    To boot to Safe Mode, restart the machine, and as soo and you get to teh black screen start tapping the F8 Key about 2x per second. This should bring up the advanced boot menu - pick Safe Mode, and log in as normal then follow the same instructions.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 24 Juli 2012 2:38
     
     
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    It did the exact same thing in safe mode...
     
  • 24 Juli 2012 6:47
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    I'll see if I can ping Richard to return - I'm uncertain where to go from here.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 15 Agustus 2012 21:44
     
     
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    Any luck with a solution?
     
  • 15 Agustus 2012 22:03
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     Jawab
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    Hi - I thought you'd joined Richard and dropped off the edge of the planet :)

    Seriously, though, Richard is not a well man and has spent considerable time in hospital lately.

    Please run a newly-downloaded copy of CheckSUR and post the results (the tool is updated occasionally, and since there's been so long since your last run it may have a new version number)

    Then I'll try and take over and at least get these edits sorted out.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 15 Agustus 2012 22:39
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    (I've unmarked Richard's response as an Answer, since it obviously hasn't worked as it stands.)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 09 September 2012 15:44
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    Any luck with a new CheckSUR?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 09 Nopember 2012 23:16
     
     
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    No, is there anything to help fix the laptop? Starting to feel like its a lost cause
     
  • 09 Nopember 2012 23:33
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    Please start a NEW thread of your own and include an MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • 20 Nopember 2012 5:36
     
     
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    I have a windows vista home premium.  Bubble said there was updates for my computer and i ignored for a while then finally installed and when I restarted my computer I logged in and a black screen came up and a bubble saying:

    Windows Activation

    An unauthorized change was made to Windows

    Windows has discovered a change that will result in limited Windows functionality.  Use the link below to find out how to fix Windows.

    Then it gives me 2 buttons to choose from: "learn more online button" and a "close" button

    Then when I click the "Learn more online button another bubble pops up and says:

    Windows Activation

    An unauthorized change was made to Windows

    You will no longer receive notifications, including those about your license or activation.  Use the link below to find out how to fix your system.

    Then there is a button "Learn more online"

    And in the details it says:

    Error: 0xC004D401

    Description:

    The security processor reported a system file mismatch error.

    Also I had been running McAfee virus protection on my laptop for several years and recently downloaded and installed bitdefender total security 2012...not sure if bitdefender is to blame???

    This happened months ago and I couldn't figure out how to fix it and then just put laptop in the corner and have been using my desktop but now I need my laptop for work ASAP.

    Please help me fix this!!! Please!

    WOW! This EXACT same thing just happened to me! McAfee to Bitdefender 2012. Coincidence?
     
  • 20 Nopember 2012 7:43
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    Keith

    Please start a new thread of your own, and include an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      - in your own thread, please

     

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth