My laptop says it has stopped due to infection from spyware
-
28 Nopember 2009 22:34I was online vsiting different sites a couple of days ago when my computer put up a sign that says your system is infected! system has beenstopped due to a serious malfunction, spyware activity has been detected, it is recommended to use spyware removal tool to prevent data loss. do not use the computer before all spy ware is removed. It has also installed two red x's in the lower right toolbar that keep prompting me to use a spyware scan to remove a trojandownloader:win32/fakenit. I have Windows live Onecare installed and ran a tune up and spyware scan and it says it has found the trojan and quarantined it,but it still has the big red your system is infected sign as well as the two red x's that keep prompting me.What should I do?
- Dipindahkan oleh Whosane002 02 Desember 2009 4:00 (From:MSDN, TechNet, and Expression Profile Feedback)
- Dipindahkan oleh Stephen BootsMVP, Moderator 02 Desember 2009 18:11 onecare infection not removed completely (From:Scanning, Detecting, and Removing Threats)
Semua Balasan
-
02 Desember 2009 17:41You may need additional help on this. Contacting support for help would be the best possibility.
For US and Canada:
https://consumersecuritysupport.microsoft.com/default.aspx?mkt=en-us&scrx=1
Choose "I think my computer is infected." and follow all necessary options.
All the best~!
Crimson Spectrum at http://aiscer.spaces.live.com -
02 Desember 2009 18:10Moderator Actually, since you are using OneCare, you should be contacting OneCare support. I'm not sure why you posted to the Expressions forum and then had your post moved to the MSE forum, but I'm moving it to the correct one.
If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Ditandai sebagai Jawaban oleh Stephen BootsMVP, Moderator 02 Desember 2009 18:11
