14 Nopember 2007 14:23
Virus scan finds but cannot quarantine Trojan virus Relink.B. Does anyone know a solution?
14 Nopember 2007 14:32
I am very disappointed with the lack of support for Windows Live OneCare. After installing (about 2 weeks ago) virus scan found Trojan virus Relink.B but was unable to quarantine. Each scan since has produced the same result. I have posted questions, tried to find live help and searched the OneCare Virus Encyclopedia. The Encyclopedia seems to be completely dead, not only not finding any reference of Relink.B, but no reference to even to the high threat virus listed on the home page.
So far, the customer support for this product scores a big zero.
14 Nopember 2007 15:21Moderator
Are you getting a message "Quarantine Failed?" If so, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2
If you need help with removal, contact support.
For the 2.0 beta, http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.
Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2
14 Nopember 2007 15:26Moderator
Rocky Ford wrote:
I have posted questions, tried to find live help and searched the OneCare Virus Encyclopedia.
Where have you posted questions about this? Did you try the Help function in OneCare and contact support?
17 Nopember 2007 3:45I agree with the virus encyclopedia being dead, OneCare found a trojan on our system and claimed that it was 'cleaned' but it popped up over and over. Anyway, tried to find more info by searching the encyclopedia and like you said, nothing. By the way the trojan is Win32/Agent.APP, I posted a message about the symtoms of it, if you know anything about it, please let me know because the computer is out of service right now.
17 Nopember 2007 15:50
This is a good site for reference
Also Win32/Agent.APP comes in a different name usually this can infect your system via a misleading installation concluded previously the prominent location where you can find this is on the Program Files Folder and such comes with a weird names jargon names
now from here since you are armed with the idea of how this scenario happened and well its occuring in your system please seek an assistance with Onecare Support if you are a Onecare user proceed via this