11 Februari 2011 16:44
i need some help i have windows 7 on my destop and i'm not exactly sure what happened i can get to my files ok. but i cannot access internet, cannot do system restore, cannot use back up cds they get denied(cannot access key, somehow my back up seperate drive is empty), and cannot go back to factory defult. original operating system is windows vista home. i have product key still for vista i donot mind having. I cannot acess system recovery does not exist, so i dont know what to do.I need some help.
I do not have one care but i backed up all my files.
my comp has 2 hard drives main C and back up D (empty). i would like to reformat if possible.
- Dipindahkan oleh Stephen BootsMVP, Moderator 11 Februari 2011 18:02 not onecare (From:Windows Live OneCare Backup and Restore)
11 Februari 2011 18:02Moderator
You're off topic for this forum, which is dedicated to Windows Live OneCare.
You want to be here:
Your problem may be a malware infection:
You can start here: https://consumersecuritysupport.microsoft.com/ or here: http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0 for help and support for malware infections.
If you are in North America, you can call 866-727-2338 for free help from Microsoft for virus and spyware infections.
In other regions not served by the link above, go here: http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Ditandai sebagai Jawaban oleh Stephen BootsMVP, Moderator 11 Februari 2011 18:02