Four questions about ST2013...
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08 Juli 2012 3:02
I am a Windows 7 64 bit user. I had ST2011 installed and [today] got a banner telling me that 2013 was available. I purchased and then downloaded and installed it - letting the installer remove the 2011 version. It never asked me to enter the product key that I was given when I completed the online order.
When it finished installing I restarted my PC. I clicked on "Register Streets & Trips" on the Help pull-down. It takes me to a blank page (https://profile.microsoft.com/RegSysProfileCenter/wizard.aspx?wizid=2edced81-a3de-4ef0-b661-c89a13b9e7a3&lcid=1033) where I get the little rotating circle in the middle and it never completes or opens anything. I tried several times [with reboots in between] but it gave me the same [nothing] results each time. When I tried MS technical support it would not find or recognize the product id (04919-390-8270855-70103 (Retail)) so I could not send a question via email to MS tech support for a new product only minutes old.
I then figured I would look at a few other things to see if there were any interesting new features -- other than the less-than-appealing icons -- and try some of them out. I noticed that the "Send to Mobile Phone" menu was grayed out. I checked in Help and it said that I need to have Outlook 2003 or above for this to work -- I have Outlook 2010 installed.
Four questions:
(1) Why didn't it ask me to enter the Product key I was given?
(2) Why can't I open the registration page?
(3) Why doesn't the support page recognize the product id?
(4) Why can I not get the "Send to Mobile Phone" feature to work?
Thanks in advance for whatever help anyone can offer me.
Howard
Redmond, WA
Semua Balasan
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08 Juli 2012 13:26Moderator
Hi Howard,
The "Send to mobile" button is grayed out if nothing on the map is selected. Click a city name, or a street name, or select an icon for a restaurant, etc, then the button becomes no longer grayed out.
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08 Juli 2012 14:39
Thanks Marvin. I had assumed that it was for sending the route directions. Not sure what benefit just sending a place name would be.
Regards.
Woody - Windows 7 64-bit Redmond, WA
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08 Juli 2012 14:43
Well, Marvin answered #4 and I answered #2 myself. I have no idea why IE9 won't access the registration site but I was able to access it and finish the registration process using google Chrome.
That leaves just #1 & #3 unanswered.
Woody - Windows 7 64-bit Redmond, WA
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09 Juli 2012 14:23Moderator
"Why doesn't the support page recognize the product id?"
My guess (only a guess) is that it is because the product has been released only few days ago, and they haven't yet entered the new product IDs to the database.
Try it again a few weeks later.
- Ditandai sebagai Jawaban oleh Woody_Woodard 09 Juli 2012 15:04
