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Outbound call Transfer

    Domanda

  • I'm attempting to do a blind transfer from an outbound speech application. The way it works is that Speech Server calls the customer and if the customer so chooses they can be transferred to an operator.

    As noted at GotSpeech it might be a setup issue, but I have the suspicion that the fix lies with speech server, since I can make the consultation phone ring, but then the first session drops. I have tried both blind and supervised transfers, but as far as I can tell is that Speech server only transfers the call originator.

    I'm running speech server on a Windows 2008 server (32bit), I'm using a Dialogic DMG 1004 to connect using real phones.

    Any help is appreciated.

     

    martedì 9 novembre 2010 21:03

Tutte le risposte

  • Can you post the code you're using for the transfer?
    - Marc LaFleur
    mercoledì 8 dicembre 2010 17:40
  • Thanks for getting back to me Marc, In the meantime I did a test where I attached a phone to the line directly and attempted the transfer manually. The results were the same. So Speech server is not the cause.
    venerdì 10 dicembre 2010 13:24
  • This is where Wireshark can be very helpful. It will let you know what messages are being sent down the wire and which, if any, are being rejected.
    - Marc LaFleur
    lunedì 13 dicembre 2010 22:34