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Customer webchat process and what login name to use?

Locked Customer webchat process and what login name to use?

  • martedì 16 ottobre 2007 17:29
     
     
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    I'd like to use part of the Communicator APIs to let customers start a messaging session with internal tech support.  They wouldn't need to see the internal people, but the internal people would need to be able to pick up a chat request and take it from there.

     

    What user name would the customer connect as, and are there any examples out there of similar functionality?

     

    Thank you.