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Customer Portal with CRM 2011 - Sign In issue

Answered Customer Portal with CRM 2011 - Sign In issue

  • mercoledì 10 agosto 2011 13:34
     
     
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    Hello, I have installed the customer portal on Azure and it seems to be working but I am having trouble getting users signed into the portal. After I have logon at login.live.com (link from customer portal), it redirect me to http://{GUID}.apps.dev.live.com/ that tell me that "Server not found". I assume that this is role url, but it have a strange format (in deployment guide it http://<role-ID>.cloudapp.net). Thanks for any help!

     

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  • mercoledì 17 agosto 2011 05:09
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    Hi there,

    Did you set up the live id authentication correctly? You need to follow step 8 in this doc to set it up: https://skydrive.live.com/view.aspx?cid=CFB122124E1DF171&resid=CFB122124E1DF171%21120.

    - Palak

     
  • giovedì 20 ottobre 2011 23:56
     
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    Hi Mary,

    • Did you create an invitation code for the user?
    • Did you send a portal sign-up invitation email to the user (step 2 in the documentation)? After the user receives the mail, a link can be clicked which will request the user to answer a secret question. After the user gives the correct answer, I believe he should be able to get into the portal.

    Thanks,

    Maria 

     
  • venerdì 2 dicembre 2011 06:17
     
     
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    Hi Mary,

    I have a question regarding the portal sign-up invitation email to the user.

    I am having issue where in the user the I invited doesnt recieve the verificaton email, however I verified the System jobs, that the email has been send.

    Just to give access to the user, I manually copy and paste the verification link and send it the users email address.

    Is this because CRM online expects or supports Outlook email address only?

    Thanks.

     
  • domenica 11 dicembre 2011 01:25
     
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    Did you check the spam folder of the recipient? The email invite is probably there.


    Thanks.

    Prashanth