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Windows 7 X64 continually requests activation

已答覆 Windows 7 X64 continually requests activation

  • mercoledì 13 gennaio 2010 07:43
     
     
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    I have been using my Technet 64 bit Win 7 on my test computer for some two months when recently it started asking to activate within three days etc.  The software is genuine and there has been no changes to hardware in that time.  I have to keep activating via the internet, the only thing I can think that may have changed is some software updates for the video card.  Ran the genuine tool with the following results:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9CYWX-G3JM3-P7D3B
    Windows Product Key Hash: lfzZwSs+w9BS1M4vR4mIX4dp3L8=
    Windows Product ID: 00426-066-0269396-86069
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {837AC998-A6E6-4592-BCB3-7195592794C6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{837AC998-A6E6-4592-BCB3-7195592794C6}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P7D3B</PKey><PID>00426-066-0269396-86069</PID><PIDType>5</PIDType><SID>S-1-5-21-1141959995-3370096674-64429809</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20081230000000.000000+000</Date></BIOS><HWID>2AB93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>8F78DF1ABB99EBE</Val><Hash>RUwJhy6eoSUZ9yldwJ4CukgHU+w=</Hash><Pid>81608-863-4696845-65403</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-026939-00-1033-7600.0000-2702009
    Installation ID: 016803924725433721322965197246322024670630172313673276
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P7D3B
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 13/01/2010 6:32:56 PM

    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAgACAAAAAQABAAEAonb4fzovrizCjwiFjvAcIfAXwo9iPXDNTjfqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      SSDT            INTEL        PPM RCM

    Can anyone help with a resolution

    Cheers Mikebt777


     

Tutte le risposte

  • giovedì 14 gennaio 2010 22:25
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    Hi Mikebt777,

      Your Diagnostic Report shows as Genuine and Activated.  So, to clarify, after you reactivated, does it keep asking to be reactivated? 

    Or are you asking why it needed to be reactivated in the first place?


    Note: in addition to hardware changes, hardware Driver updates can also, sometimes, appear to Windows as if hardware had been changed.  This is because some hardware driver change the hardware ID that Windows uses to identify the hardware.  (If hardware ID changes then, as far as windows is concerned, the hardware changed). 

    Thank you,
    Darin MS
     
  • venerdì 15 gennaio 2010 03:47
     
     
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    To clarify, every three days it requests to be activated.  I get the standard balloon down in the task bar.  I active immediately and all is good for another three days.  It will eventually run out of activations and I'll have to activate by phone which will become a real pain in thre neck.

    Cheers Mike
     
  • lunedì 18 gennaio 2010 22:15
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    Hi Mikebt777,

    OK I understand the problem.  Unfortunatly, to analyze what exactly is changing (or what Windows thinks is changing) we'll need to get some log files that can't be posted on the forums so I may need to refer you to email based support.

    But first, give the below steps a try. The steps will recreate Windows 7's Licensing Store.  While your Diagnostic Report doesn't indicate a problem with the Licensing Store, these steps have had very good sucess fixing issues where Windows don't want to stay activated.

    However, if the below steps do not work, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029


    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Thank you,
    Darin MS

     
  • mercoledì 27 gennaio 2010 05:55
     
     
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    Hi Darin, I just got back from holidays and had the same problem; had to activate on-line before it would let me start using the computer.  Tried you solution above to no avail.  I will open a support request as you have indicated.

    Thanks

    Mike
     
  • lunedì 1 febbraio 2010 06:59
     
     
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    Danniel Yao, thanks for the support, the diagnostic on the MGA website fixed the issue as two of the DLLs were either corrupted or missing.

    Thanks mike