Not Running Genuine Windows Error 0x8004fe21
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venerdì 20 aprile 2012 00:09
I'm running the original copy of Windows 7 that was preinstalled on my Acer Aspire notebook and it has been working fine for a couple of years. Now I'm getting a window that pops up and tells me I'm not running genuine Windows. I reentered the product key and received notice that it processed and my copy was validated but still get the notice popping up. The forum instructions for this issue say it's complex and to run the diagnostics and post the info here so that info follows:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BV7FY-TW4JK-FQJJP
Windows Product Key Hash: aWjp9Ymczx2SSwgdZjeGdL4XKG0=
Windows Product ID: 00359-OEM-9801271-70192
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0529A4E5-A328-4DD2-9F74-12E572FA64D1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0529A4E5-A328-4DD2-9F74-12E572FA64D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQJJP</PKey><PID>00359-OEM-9801271-70192</PID><PIDType>8</PIDType><SID>S-1-5-21-4060788008-3256556191-1768880294</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.28.</Version><SMBIOSVersion major="2" minor="6"/><Date>20090817000000.000000+000</Date></BIOS><HWID>C1A93307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4E80190197A2F40</Val><Hash>XdKNhgtXpmysYNGmEjJEN4dmsj8=</Hash><Pid>81602-928-2641483-68816</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-012-770192-02-1033-7601.0000-0802012
Installation ID: 013716071654151881061856426686945413857420259700946196
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQJJP
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/19/2012 4:40:28 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000002
Event Time Stamp: 4:13:2012 18:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GHwgb5NNCHY2PzR/GVafTZrTF1LXC6uRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACER ACER
FACP ACRSYS ACRPRDCT
HPET ACER ACER
BOOT ACER ACER
MCFG ACER ACER
DMAR
ASF! ACER ACER
SLIC ACRSYS ACRPRDCT
SSDT ACER ACER
SSDT ACER ACER
Tutte le risposte
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venerdì 20 aprile 2012 11:24Moderatore
"Swinters" wrote in message news:f90f146f-68f1-4574-b7b1-f5126da4e6a3...I'm running the original copy of Windows 7 that was preinstalled on my Acer Aspire notebook and it has been working fine for a couple of years. Now I'm getting a window that pops up and tells me I'm not running genuine Windows. I reentered the product key and received notice that it processed and my copy was validated but still get the notice popping up. The forum instructions for this issue say it's complex and to run the diagnostics and post the info here so that info follows:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BV7FY-TW4JK-FQJJP
Windows Product Key Hash: aWjp9Ymczx2SSwgdZjeGdL4XKG0=
Windows Product ID: 00359-OEM-9801271-70192
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.28.</Version><SMBIOSVersion major="2" minor="6"/><Date>20090817000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Partial Product Key: FQJJP
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/19/2012 4:40:28 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000002
Event Time Stamp: 4:13:2012 18:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dllThe tampered file is the source of your problem.The simplest way to fix this is probably going to be to uninstall and reinstall KB971033 (the WAT Update)Uninstall the WAT Update from Installed Updates (Sort in order of Name, then look for Update for ‘Microsoft Windows (KB971033)’)Reboot, and run another MGADiag report – post the results, then download and install the KB971033 Update manually from http://support.microsoft.com/kb/971033 – you’ll need the 64-bit (x64) version.Run another MGADiag report, and post the result again.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposto come risposta Darin Smith MSOwner venerdì 20 aprile 2012 23:20
- Contrassegnato come risposta Darin Smith MSOwner martedì 24 aprile 2012 19:06
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lunedì 23 aprile 2012 03:10
Okay, I uninstalled the WAT Update, ran MGADiag again and will manually install the update again (and sure appreciate the assistance!). Here are the MGADiag results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BV7FY-TW4JK-FQJJP
Windows Product Key Hash: aWjp9Ymczx2SSwgdZjeGdL4XKG0=
Windows Product ID: 00359-OEM-9801271-70192
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0529A4E5-A328-4DD2-9F74-12E572FA64D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0529A4E5-A328-4DD2-9F74-12E572FA64D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQJJP</PKey><PID>00359-OEM-9801271-70192</PID><PIDType>8</PIDType><SID>S-1-5-21-4060788008-3256556191-1768880294</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.28.</Version><SMBIOSVersion major="2" minor="6"/><Date>20090817000000.000000+000</Date></BIOS><HWID>C1A93307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4E80190197A2F40</Val><Hash>XdKNhgtXpmysYNGmEjJEN4dmsj8=</Hash><Pid>81602-928-2641483-68816</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-012-770192-02-1033-7601.0000-0802012
Installation ID: 013716071654151881061856426686945413857420259700946196
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQJJP
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/22/2012 8:05:10 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:21:2012 07:40
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHwgb5NNCHY2PzR/GVafTZrTF1LXEbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACER ACER
FACP ACRSYS ACRPRDCT
HPET ACER ACER
BOOT ACER ACER
MCFG ACER ACER
DMAR
ASF! ACER ACER
SLIC ACRSYS ACRPRDCT
SSDT ACER ACER
SSDT ACER ACER -
lunedì 23 aprile 2012 03:19
And here's the MGADiag result after reinstalling the update (KB971033):
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BV7FY-TW4JK-FQJJP
Windows Product Key Hash: aWjp9Ymczx2SSwgdZjeGdL4XKG0=
Windows Product ID: 00359-OEM-9801271-70192
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0529A4E5-A328-4DD2-9F74-12E572FA64D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0529A4E5-A328-4DD2-9F74-12E572FA64D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQJJP</PKey><PID>00359-OEM-9801271-70192</PID><PIDType>8</PIDType><SID>S-1-5-21-4060788008-3256556191-1768880294</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.28.</Version><SMBIOSVersion major="2" minor="6"/><Date>20090817000000.000000+000</Date></BIOS><HWID>C1A93307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4E80190197A2F40</Val><Hash>XdKNhgtXpmysYNGmEjJEN4dmsj8=</Hash><Pid>81602-928-2641483-68816</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-012-770192-02-1033-7601.0000-0802012
Installation ID: 013716071654151881061856426686945413857420259700946196
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQJJP
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/22/2012 8:17:30 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:21:2012 07:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHwgb5NNCHY2PzR/GVafTZrTF1LXEbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACER ACER
FACP ACRSYS ACRPRDCT
HPET ACER ACER
BOOT ACER ACER
MCFG ACER ACER
DMAR
ASF! ACER ACER
SLIC ACRSYS ACRPRDCT
SSDT ACER ACER
SSDT ACER ACER -
lunedì 23 aprile 2012 07:34Moderatore
That all looks fine now - you shlould not be getting any non-genuine notification any more.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
-
venerdì 27 aprile 2012 13:06
That all looks fine now - you shlould not be getting any non-genuine notification any more.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
That worked! I've run several days and all looks great. Thanks!! -
venerdì 27 aprile 2012 13:36Moderatore
Glad to hear it!
Good luck
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth