domenica 14 settembre 2008 19:32
I think I may have a worm or virus on my computer. I can't run any programs - including One care. I keep getting an error message. Whenever I try and run a program it just hangs. My wireless icon shows I am not connected but I am. MS outlook will only start in safemode. I have no way of scanning for virus because it will not run anything. Oh and it will only shut down if I force it automatically. PLEASE HELP!!
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domenica 14 settembre 2008 19:37
If you installed onecare from the cd bought from a store then you should be able too run a virus scan off the installation disk. Im not completly sure that you can but i know norton disks allow you too.
Also if you think you have a virus i would turn off your wireless router when your not using it becasue depending on the virus it may be using your internet
domenica 14 settembre 2008 19:38
domenica 14 settembre 2008 19:43No it was installed online. I do all my work online so it is difficult to turn off my wireless. I have turned it on and off but it didn't solve the problem. Thanks
domenica 14 settembre 2008 19:45
domenica 14 settembre 2008 19:50
You may wish too check this out, if you cannot run programs because they are .exes
domenica 14 settembre 2008 20:02
Post what error message you get when you try too start a program.
domenica 14 settembre 2008 20:05I was just working on your last post. I am going to try starting in safe mode and follow their instructions. I am not sure if I will be successful because I don't get an error message the program just hangs.
domenica 14 settembre 2008 20:40
If you can run virus scans online, you could try these
Antivirus + antispyware
lunedì 22 settembre 2008 22:23
did you ever find a way to solve this problem? because i think i'm having the same problem.
my wireless icon shows im offline but the internet works. my onecare wont work and it says "The Windows Live OneCare service is not working or has been stopped. To correct this problem try restarting your computer. If the problem persists contact support".
Restarting has not worked and anything that microsoft needs my permission to continue, like system restore or onecare cleanup pretty much freeze my start bar.
I was thinking it was my internet connection because its new and i didnt have problems before the new connection.
any ideas or tips you have would be great.. thanks!
lunedì 22 settembre 2008 22:36Moderatore
Pebbles and LindseyBeth, I suggest contacting One Care support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2