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Con rispostaWHS Connector intall error - Unable to connect to your home server

  • martedì 30 dicembre 2008 21.42BrianOlson25 Medaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     
     Help!  I can't successfully complete the WHS install.  I get through much of the install and then run into the error "Unable to connect to your home server".  I've followed as much of the trouble-shooting as I can, but haven't made progress.

    When I run the advanced trouble-shooter toolkit, I pass all 5 network connectivity tests, but run into problems on the Server Discovery tests.  I get the following log message.

    [3]081230.150030.8906: Network: Test Locate Server by UPnP protocol begin.
    [8]081230.150030.8906: Network: Discovering server using UPnP protocol ...
    [8]081230.150040.8906: Network: Succeed. 1 Servers are found.
    [8]081230.150040.8906: Network: Server name HPSERVER, IP 192.168.1.111
    [8]081230.150040.8906: Error: Could not find the server in the discovered server list by UPnP protocol.
    [3]081230.150040.8906: Network: Test Locate Server by UPnP protocol end.
    [3]081230.150040.8906: Network: Information for test Locate Server by UPnP protocol:

    I'm guessing it is a firewall config problem, but not sure.  I'm running XP SP2.  Windows firewall is disabled.  I'm running CA Personal Firewall using the lowest protection level within the Safe Zone.  I have a Linksys WRT350N router.

    Any help would be greatly appreciated!!!

Risposte

  • martedì 6 gennaio 2009 1.08BrianOlson25 Medaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     Con risposta
    Martin - thanks for the help.  I was able to get everything installed.  I disabled the firewall during installation, but the root cause ended up being adding the fully qualified server IP in the host file.  I contacted HP WHS support and they were extremely knowledgable and helpful.
    • Contrassegnato come rispostaBrianOlson25 martedì 6 gennaio 2009 1.09
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Tutte le risposte

  • martedì 30 dicembre 2008 22.11Martin RothschinkMVP, ModeratoreMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     
    Why don't you disable the CA firewall for a test?

    Most often personal firewalls only create more problems...

    Regards
    Martin
    LightsOut - Power Management for Windows Home Server http://www.home-server-blog.de/add-ins/lightsout/#en
  • martedì 30 dicembre 2008 22.18BrianOlson25 Medaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     
    Martin - thanks for the suggestion.  I have tried that before, but tried it again just to be sure.  No change.  :-(
  • venerdì 2 gennaio 2009 22.45Martin RothschinkMVP, ModeratoreMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     
    Brian,

    can you connect other client machines?

    Regards
    Martin
  • sabato 3 gennaio 2009 3.17Ken WarrenMVP, ModeratoreMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     
    Brian, I'm going to suggest you completely uninstall your third party firewall, then see what happens when you try to install the connector.
    I'm not on the WHS team, I just post a lot. :)
  • martedì 6 gennaio 2009 1.08BrianOlson25 Medaglie utenteMedaglie utenteMedaglie utenteMedaglie utenteMedaglie utente
     Con risposta
    Martin - thanks for the help.  I was able to get everything installed.  I disabled the firewall during installation, but the root cause ended up being adding the fully qualified server IP in the host file.  I contacted HP WHS support and they were extremely knowledgable and helpful.
    • Contrassegnato come rispostaBrianOlson25 martedì 6 gennaio 2009 1.09
    •