mercoledì 11 aprile 2012 16:49
I am unable to delete my hotmail. email@example.com Unique ID:
When I go to account and click on close account or go straight to the close account link page, it says that I must first cancel my billing service. Go to Microsoft Account and Billing Services athttps://billing.microsoft.com.
I go to the billing services and it says:
This Windows Live ID does not currently have a billing relationship with Microsoft. MSN offers a variety of services that you may subscribe to. For more information, go tohttp://get.msn.com/?lm=en-ca .
I did notice on my account page for hotmail that is has a spot that says: Windows Live Hotmail Plus Options
Manage your subscription to Hotmail Plus
When I click on get support or cancel my subscription, I am re-directed to the Microsoft billing page where it tells me AGAIN that I do not have any billing accounts.
I called Microsoft Online Support at 1-866- 672-4551 and they verified that I DO NOT subscribe to Hotmail Plus and that my hotmail account is a FREE account.
But, I still cannot DELETE it permanently. Please HELP!!!!!!!
A moderator looked into it:
After reviewing the information you provided and looking at your account details, I have determined that you have to go through account recovery process.
Kindly refer to this link.
I TRIED THAT!!! ALL IT DOES IS RESET YOUR PASSWORD!!!!
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mercoledì 18 aprile 2012 04:57The same is happening to me, this has to be the worst experience I have ever come across. It just leads you in circles.
giovedì 19 aprile 2012 09:21
Do you already know the answer?
I also have this problem. I can't delete my email account.
mercoledì 25 aprile 2012 10:00
For help with Hotmail or Live ID (including deletion) go here to:
Ask Questions, Read replies, view solutions.
Live ID forum
Fyi...Hotmail accounts can not be deleted. They automatically expire due to inactivity (inactive after 270 days, deleted from the web server after 365 days).
For further info on 'Closing A Hotmail account' see:
MSFT MVP Live Mail
- Modificato G. Winston NatoliMVP mercoledì 25 aprile 2012 10:00