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Logging Off - XP automatic Logging Off after trying to Log in...

    質問

  • I have Live OneCare loaded and was made aware of a worm.  I contacted the Live OneCare support team and it appears they destroyed the bug.  During the support process, I had to restart the computer and all went well.  When I shut down the computer completely, and then started manually, I cannot enter into my various user accounts.  I get the XP screen, but when I log into an individual account, I see a flash of my wallpaper and then a Logging Off and Saving Settings message before returning to the XP screen. 

    I tried logging in while in Safe mode but I cannot stay in the account long enough to do anything before the Logging Off message appears.  HELP....
    2009年12月28日 5:10

回答

すべての返信

  • I suggest working with support again to fix the unresolved issues with your computer. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    2009年12月29日 4:57
    モデレータ
  • I am having the exact same problem - but I did not have any kind of worm present.

    The problem just arose after running Windows Security Essentials, shutting down and trying to log in again.

    Did you find a solution??
    2010年1月12日 0:03
  • I am having the exact same problem - but I did not have any kind of worm present.

    The problem just arose after running Windows Security Essentials, shutting down and trying to log in again.

    Did you find a solution??

    The Microsoft Security Essentials forums are here: 

    Microsoft Security Essentials forums

    If you choose to post there, please include the following information: 

    What operating system?

    Prior Security Software?

    Any security software still installed?

    A possible reason for this problem is that you have conflicting security software installed fully or partially on the PC. Remove all other security software from the PC.
    You may need to use a cleanup tool to remove your prior security software:
    http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91

    If that fails to resolve the problem, open a support case:
     
    To open a support case, start here:
    https://support.microsoftsecurityessentials.com/

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    2010年1月12日 16:04
    モデレータ
  • Stephen - Sorry for the incomplete post.

    I originally posted in the MS Security Essentials forum, providing some of the info you listed: http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/c67e3e54-b831-43a4-a4c5-e2cd4f74a7d1

    Getting no reply and seeing a similarity of symptoms in this thread, I also posted here.

    OS = Win XP Pro
    Prior Security Software = Norton
    Any security software still installed?  No, I removed Norton using Windows Add/Remove Programs.

    The present situation:

    When I turn the computer on, it appears to boot normally and presents the log-in dialog.  I enter the correct username and pw, it accepts them, then immediately goes to "saving settings" and then "logging off" and then again presents the log in dialog.  It never presents a desktop or anything but the log-in and log-out sequences.

    To the extent that the problem may result from an incomplete removal of Norton ("conflicting software installed fully or partially on the PC") - I can understand how that may be related to the problem.

    However, as I am unable to get into the system, I am unable to do any further cleanup, etc.

    Thus, I am totally unable to access the machine.  Can you advise how I can accomplish a successful log-in so that I can proceed with other measures to resolve the problem.

    Thanks.

    2010年1月12日 16:39
  • Actually, you posted to the XP forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/c67e3e54-b831-43a4-a4c5-e2cd4f74a7d1 on Answers. The other posts in the thread you joined all appear to be suffering from infections of malware. If your PC was not infected, it is likely due to a conflict of sorts. However, I still advise you to open a support case with MSE support at the link I provided in my last reply.

    If you wish to proceed without support, have you booted into Safe Mode and then performed a System Restore?
    This article explains how: http://support.microsoft.com/kb/304449

    Assuming that you can do this, then run the Norton Removal Tool before trying to install MSE once again.
    http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us

    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    2010年1月13日 17:30
    モデレータ
  • Steve - Thanks for the suggestions.  I did try to boot into Safe Mode.  When doing so, the exact same symptoms arise (accepts log-in, pauses, goes to saving settings and logs-off presenting the log-in dialog again).

    Thus, I was not able to do a system restore or to run the Norton Removal Tool. 

    Because it is a Thinkpad, I was able to use the Lenovo utility to access the file system and archive off all important files.  Had that not been available, I was going to try booting w/ Ubuntu and accessing the files that way.

    But, in any event, Windows remains inaccessible and the machine remains totally unusable.
    2010年1月15日 23:22
  • Save your files/data and reformat. Trust me its a smart way to fix all problems.

    Tech from
    http://www.computerstar.ca/
    2010年1月17日 3:45
  • Save your files/data and reformat. Trust me its a smart way to fix all problems.

    Tech from
    http://www.computerstar.ca/
    Computer Star - Well, I really see no alternative to doing exactly that.

    The fact that reformatting is "a smart way to fix all problems" while often true is, in actuality, a huge indictment of Windows stability and fault tolerance. 

    While reformatting is often one of the first things tech support recommends, little consideration is given to the incredible hassle and amount of time involved in bringing a machine back to where it was: loading the multiple service packs and updates on the OS; loading and re-registering all applications again; setting all defaults on (in my case) more than 20 applications again; etc., etc.

    It is not a trivial effort.

    But I agree it is probably the only way to get back to "normalcy".
    2010年1月17日 16:20