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timeout crm 2011 workflow issue

Pergunta timeout crm 2011 workflow issue

  • 2012年7月7日 20:20
     
     
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    hi

    i have a timeout step in my workflow 5 days after due date. from there i update a record and start a child workflow. but all the steps after the workflow are not triggered. i tried to replace those steps above with send email and dat when successfully. i clueless about the problem and dont know how to solve it. i read numerous articles about timeout step, but still facing the problem. have you guys encounter the problem AND if yes how did you solve?

    tnx

     

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  • 2012年7月8日 4:47
     
     
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    Please can you attach the screen shot of your workflow?

    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com

     
  • 2012年7月9日 16:26
     
     
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    hi

    here it is:

     
  • 2012年7月9日 19:44
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    Hi,

    Are you 100% sure that your Due Date field has a value in it before your workflow fires? If not, you may need a wait condition prior to your timeout so that it waits until the due date contains data then times out for 1 day after the due date.

    Rob

    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

     
  • 2012年7月10日 7:25
     
     
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    Hi Rob

    Already tried that option and what i observed is, if i sent an email after timeout; the Workflow is successful. But once i add an update record step, it crashes out. jst see below:

     
  • 2012年7月10日 20:49
     
     
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    I have noticed that everytime i add an update record or Change record status step, the workflow stays on Waiting status. have you guys experienced something like that before? is crm 2011 has a probelm updating or changing status? How can i solve it?

    Tnx for your urgent help.

     
  • 2012年7月10日 21:26
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    Hi,

    What entity are your workflows registered against? what state are they in just prior to your update steps firing? do you have any plugins registered on that entity? can you write a simple test workflow that updates a different entity?

    Rob

    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

     
  • 2012年7月10日 22:00
     
     
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    its against Incident entity. the record has one of the active stative options "Open". yes there is plugins registered on that entity. wil do a test and see,
     
  • 2012年7月12日 13:44
     
     
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    Are you trying to close a Case (incident) through workflow?

    Watch out for the fact that you can't close a Case (in workflow or UI) if it has child activities which are still open.

    If not that, then check it is not a privileges issue, but that would normally show up explicitly in the system job (although I'm guessing during testing you are doing this with relatively high-privilege role eg system admin)

    Hope this helps. Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011