2010년 10월 13일 수요일 오후 9:34
We are looking to adopt a helpdesk following the ITIL processes in CRM 4.0 for our support customers does any know of a company or books or courses who can help us implement this. We need to record support requests, select the product that requires the service and then create workflows/reports on the service support requests.
Thanks in Advance
2010년 10월 14일 목요일 오전 3:40
We recently designed a CRM Help Helpdesk System having all the features that you want. I can send you its specs and screen shots.
Microsoft Certified Business Management Solutions Specialist
2010년 10월 20일 수요일 오후 10:55
I would be interested in seeing the product myself as well as we hope to move to a system soon. Let me know what to do so we can can see a demo possibly.
2012년 5월 30일 수요일 오전 9:12
My organisation is looking at implementing a helpdesk within Microsoft Dynamics CRM 2011. Could I possibly get some information from you on how you looked at implementing this service and also any pitfalls that you encountered on the way
2012년 5월 30일 수요일 오후 12:59
We would be interested in seeing this as well. We have been considering implementing something similar.
2012년 6월 1일 금요일 오후 1:05
Can u able to send the screen shot of CRM Help desk system .
2012년 6월 1일 금요일 오후 10:13중재자
There are two Microsoft partners that have published IT Service Management solutions based on Microsoft Dynamics CRM:
C360 had an ITSM add-on solution but appear to have discontinued it. http://www.c360.com/ITSM_Reporting.aspx
- 답변으로 제안됨 Neil BensonMVP, Moderator 2012년 6월 1일 금요일 오후 10:13