I have a laptop that has got itself in a bit of a muddle.
Within outlook, CRM is coming up as offline but on the task bar, the CRM logo is appearing as online. And now, when i go to go online/offline, i am getting an SQL time out error.
Before this happened, i was setting the laptop up for a rep and had no issues when synching his data, apart from the last piece of data needed. The Outlook/CRM sync process hung and i had to end the task. I nelieve this has caused Outlook/CRM to get out of sync. My problem now is that i cannot get the client online to allow me to change the download settings.
I understand that after reading through the above again that it sounds very confusing, but im hoping that someone out there understands and can point me in the right direction!!!!