0xC004D401 errors in MGADiag - and System File Mismatch errors.

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• 2011년 11월 11일 금요일 오후 10:11

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  There appears to be a growing trend for Anti-virus manufacturers to abandon support for older versions of operating systems, and Vista appears to be the one catching the brunt of it.

  In April this year we started getting a rash of reports that the new version of Avast! was giving problems. that seemed to die down in about June/July

  In the past couple couple of weeks, we have been seeing reports that Symantec Endpoint, and BitDefender are causing similar problems.

   

   

  Symptoms

   

  • In all cases - an error in the licensing section - C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401 - note that the numerics may change

  •  Avast -  Typically, the problem will often show as both a Kernel Tamper, and a Mod-Auth Tamper – TTS Error: K:20110618155223762-M:20110618122132007-  where the numbers are a numeric timestamp at around the time that the new version of Avast was installed – note that in some cases, only one of these errors may show

  • Symantec Endpoint and BitDefender – these show a Mod-Auth Tamper - TTS Error: M:20111111153351704-  - again, at about the time that the AV was installed

   

  • Vista – only RTM  and SP1 appear to be affected  - builds 6000 and 6001

  Solution

   

  1. Uninstall the AV.
  2. Use Windows Updates to install all updates, and get to SP2 level, or install SP1 and SP2 from the standalone installers.
  3. Reinstall the AV.
  4. Check the solution works. Run another MGADiag report, and post the result in YOUR OWN thread – not someone else’s. If you don’t already have a thread of your own, start one, and tell us some background.

   

   

  Hope this helps – and Good Luck.

  
  

   

     

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  

  • 편집됨 Noel D PatonMicrosoft Community Contributor, Editor 2011년 11월 11일 금요일 오후 10:16 formatting, and error inclusion
  • 유형 변경됨 Noel D PatonMicrosoft Community Contributor, Editor 2011년 11월 11일 금요일 오후 10:16
  • 유형 변경됨 Darin Smith MSOwner 2011년 11월 15일 화요일 오후 10:27
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