2009년 12월 24일 목요일 오후 2:16my mother in law say her computer has the trojan virus and can't access her onecare is ther a phon# that she can call for help?
2009년 12월 24일 목요일 오후 2:57중재자
If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
If she calls the number above and mentions OneCare when getting through to a tech, they may transfer or refer her to OneCare support.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- 답변으로 표시됨 Stephen BootsMVP, Moderator 2009년 12월 24일 목요일 오후 2:58