virus trojan spyware or what???please help!!!

모든 응답

• 2008년 12월 18일 목요일 오후 2:13

  중재자

   

   
  

  1
  I'm moving your post to the antivirus topic folder.
    

  If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
  

  
  If you are using the free online Safety Scan, also called OneCare, the forums for that product can be found here:
    http://boards.live.com/safetyboards/board.aspx?BoardID=225

   

  If  you are not using the installed Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

  http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

  If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

  ---

  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

  • 답변으로 표시됨 Stephen BootsMVP, Moderator 2008년 12월 18일 목요일 오후 2:13
  •  
   
• 2008년 12월 18일 목요일 오후 8:41

   

   
  

  0
  stephan
  
  thanks alot for your reply,im despared as i try so long and so many different tools to get rid of it,,,
  anyway the strange thing is that the cursor stops only when i run the live one care scan ...its definetly infection isnt it??
  the iother thing is that since 9 hours!!i run the scan from malicious removal tool ..but it finds none as well the live one care...
  please your reply...
  thank you again
   
• 2008년 12월 19일 금요일 오후 3:10

  중재자

   

   
  

  1
   

  It may not be an infection at all, but a driver conflict.
  What scanner are you running?
  http://onecare.live.com/ - installed to your PC or is it the Windows Live OneCare Safety Scan that runs from your web browser?
  
  And, 9 hours to run the Windows Malicious Software Removal Tool?

  What is your primary antivirus program? OneCare, McAfee? Norton? Etc.?

  -steve

  ---

  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
   
• 2008년 12월 19일 금요일 오후 7:06

   

   
  

  0
  spephen
  
  you are great!!thanks alot for your help and replies!!
  i use to have norton that came with the computer and since then ive instaled and deleted few different anti virus programs but as far as i know ive deleted them all...{ive rechecked it by going to any file i was able to open and delete the threads as well
  examples:common files ,uninstalled programs and so on.
  strange things are happening with my computer...since ive downloaded IE8[eplorer8 the cursor would stay in its place as long as im IN PRIVATE  but as soon as i will plug out the intenet cable it would go back always to the same place just above the task bar{i hide it when i dont use it ]
  second thing that every couple of days i loose so many giga bytes...without downloading {only updates...every day}
  normaly i use only one live care as far as i know unless one of the other programs are stil around..
  but it is sounds very reasonable what you replied of 2 softwares that runs at the same time
  by the way its very loud without running a scan just by plugging it to the electricity
  stephan would you be able to connect remotely to my computer??
  thanks alot!!i apriciate your help
  
   
• 2008년 12월 19일 금요일 오후 8:06

  중재자

   

   
  

  1
  I wouldn't be able to connect to your PC, but that is something that OneCare support can do. So, open a support case with them and they can check for conflicting software and help you get OneCare running properly.
   

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
  
  -steve

  ---

  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
   
• 2008년 12월 20일 토요일 오전 8:12

   

   
  

  0

  steve  you are the best!!!thanks alot!

  as i mentioned ...it is a strange computer..

  ive changed few settings of the mouse properties and so on and so far so good especially when im connected IN PRIVATE[i really think its help this IE8}

  but also i went to computer>properties>performance>adjust power settings>power saver>

  AND UNBELIVEBELY THE COMPUTER BECOME QUIET AS THE NIGHT!!!

  SO FAR THE CURSOR AND THE COMPUTER ARE COMPLETLEY FINE!

  SO IT IS AS YOU SAID NO VIRUS ISNT IT??THANKS ALOT FOR YOUR INSTRUCTIONS AND REDIRECTIONS..

   
• 2008년 12월 20일 토요일 오전 8:19

   

   
  

  0
  steve i forgot asking you something else concerning what you mentioned yesterday...
  
  ive started computer>properties>performance>manage startup programs and it gives me a message>
  windows defender is turned off turn it on and open windows defender
  
  CAN IT BE THAT THIS IS THE CONFLICT THAT YOU MENTIONED??ISNT IT THAT ONELIVE CARE DISABLED IT AUTOMATICALY WHEN I DOWNLOADED IT??
  
  SHALL I DELETE COMPLETLY WINDOWS DEFENDER AS IM USING ONLY ONELIVE CARE??
  
  THANKS ALOT AGAIN!
   
• 2008년 12월 22일 월요일 오후 1:24

  중재자

   

   
  

  0
  Hi, and you are welcome. OneCare does disable Defender upon installation. There is no need to remove it, since it isn't running. No, this wouldn't be the conflict, since it was disabled. The conflict would be other 3rd party security software, but it appears that you've resolved the issue, so perhaps there is no conflict after all.
  -steve
  

  ---

  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator