trojan.win32.agent.azsy personal antivirus

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• 2009년 8월 23일 일요일 오후 5:27

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  Please contact support for help with removing malware One Care is unable to detect or remove. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

  • 답변으로 표시됨 JimR1Moderator 2009년 8월 23일 일요일 오후 5:27
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• 2009년 9월 1일 화요일 오전 10:22

   

   
  

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  Personal Antivirus removal guides:
  http://www.bleepingcomputer.com/virus-removal/remove-personal-antivirus
  http://www.2-spyware.com/remove-personal-antivirus.html
  
  Also be sure to scan your computer with Spyware Doctor or MalwareBytes anti-malware. Good luck!
  
   
• 2009년 9월 1일 화요일 오전 11:27

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  ignys, thank you for your posts. Please note, however, that this is not a general malware removal help forum. OneCare users should contact OneCare support for malware that was missed by OneCare or cannot be removed successfully by OneCare.
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
   
• 2009년 9월 4일 금요일 오후 2:13

   

   
  

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  i got rid of it and if you are still having trouble, go to combofix and download, but dont but anything and you can do it. Any trouble and youcan email me and I will tell you how Ijust did it.[deleted email]

  • 편집됨 Stephen BootsMVP, Moderator 2009년 9월 4일 금요일 오후 2:17 deleted email
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• 2009년 9월 4일 금요일 오후 2:18

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  i got rid of it and if you are still having trouble, go to combofix and download, but dont but anything and you can do it. Any trouble and youcan email me and I will tell you how Ijust did it.[deleted email]

  
  this is not a general malware removal help forum. OneCare users should contact OneCare support for malware that was missed by OneCare or cannot be removed successfully by OneCare.
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
   
• 2009년 9월 4일 금요일 오후 2:22

   

   
  

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  you mean that you don't want me to answer another one care users plea for help such as can any one out there help me with PAV?  Is that against the rules?
   
• 2009년 9월 4일 금요일 오후 2:59

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  you mean that you don't want me to answer another one care users plea for help such as can any one out there help me with PAV?  Is that against the rules?

  
  I would not so much as call it a "rule" as guidance. The forum is specifically for OneCare. So, if OneCare fails to prevent, detect, or remove an infection, a OneCare subscriber has access to support to get the threat removed. In so doing, Microsoft gets more information about the infection and can work to improve the antimalware engine and definitions. There are many other sites that offer help with malware removal. I often use them myself when helping people who are not using OneCare. Getting into the business of manual steps and referring people to 3rd party programs to remove malware on a Microsoft hosted forum dedicated to a specific product isn't appropriate, though I appreciate your willingness to help.
  PAV is indeed a miserable piece of junk, based on the same code that brought us Antivirus Pro and its many variants. I just had the joy of cleaning up someone's PC infected with this thing a few days ago and I also found that combofix was the only thing that could remove the current variant successfully.
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator