CRM 2011 outlook client configuration error: There is a problem communicating with the Microsoft Dynamics CRM server.

• donderdag 29 maart 2012 11:54

   

   
  

  0

  Hey,

  First the setup: CRM 2011 RU6 on server and client, Outlook 2010, Windows 7.

  I have tried everything I can think of and/or find to try and fix this but still no luck. I can't remember exactly when it started happening but around January of this year I could not configure my CRM client in Outlook to connect to our on-premise server. I appear to be the only person with this problem. The config log file has the following error:

  17:07:50|  Error| Exception : The given key was not present in the dictionary.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
     at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
     at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
     at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

  and earlier it shows this line:

  17:07:17|   Info| Client Configuration Wizard Running Mode : Normal

  when I compare my log to other users where the config worked fine their running mode is showing as Reduced UI; can anyone tell me what the difference is and how I can change this?

  The trace file has the following errors:

  >Error occurred while refreshing registry cache, cache has been cleared. Exception: System.IO.IOException: No more data is available.

     at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
     at Microsoft.Win32.RegistryKey.GetValueNames()
     at Microsoft.Crm.RegistryCollection.UpdateCollection(Object sender, EventArgs e)
  [2012-03-29 10:19:52.213] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | MiniDump.CreateDumpInternal
  at MiniDump.CreateDumpInternal(MiniDumpReasons reason, Exception exception)
  at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
  at CredentialManager.ReadCredentials(Uri target)
  at ClientAuthProvidersFactory`1.ValidateCredentials(Uri endPoint, Credential credentials)
  at ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Credential credentials, Uri webEndPoint)
  at DeploymentInfo.ValidateAuthProvider()
  at DeploymentsInfo.SortAndValidateDeployments()
  at DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
  at ServerForm.LoadOrganizations(Boolean forceUI)
  at ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
  at BackgroundWorker.OnDoWork(DoWorkEventArgs e)
  at BackgroundWorker.WorkerThreadStart(Object argument)
  at StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
  at StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
  at AgileAsyncWorkerItem.ThreadPoolCallBack(Object o)
  at QueueUserWorkItemCallback.WaitCallback_Context(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
  at ThreadPoolWorkQueue.Dispatch()
  

  >Error occurred while refreshing registry cache, cache has been cleared. Exception: System.IO.IOException: No more data is available.

     at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
     at Microsoft.Win32.RegistryKey.GetValueNames()
     at Microsoft.Crm.RegistryCollection.UpdateCollection(Object sender, EventArgs e)
  [2012-03-29 10:20:07.188] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | CounterList.TraceOrderedInstanceXml
  at CounterList.TraceOrderedInstanceXml()
  at CounterList.Dispose()
  at DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context)
  at MetadataCache.LoadCache(IOrganizationContext context, Boolean fileOnlyIfExists)
  at MetadataCache.GetInstance(IOrganizationContext context)
  at OutlookConfigurator.InitializeMapiStoreForFirstTime()
  at OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
  at ConfigEngine.Configure(Object stateInfo)
  at QueueUserWorkItemCallback.WaitCallback_Context(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
  at ThreadPoolWorkQueue.Dispatch()
  ><CounterList Name="LoadMetadataCache - LoadMethod=LocalFileOnly CacheType=InstanceMemoryEfficient IsInClientContext=True" TotalTimeMSec="7584.7584"><CounterList Name="LoadCacheForRichClient - LoadMethod=LocalFileOnly LoadMasks=All, OData IsInOfflineClientContext=False IsInHosterContext=False" TotalTimeMSec="7584.7584" PercentFromTotal="100"><CounterList Name="LoadCacheFromWebService = writeCacheToLocalFile=True" TotalTimeMSec="7564.7564" PercentFromTotal="99.74"><CounterList Name="LoadMetadataFromWebServiceIntoStream = compressData=True" TotalTimeMSec="4901.4901" PercentFromTotal="64.79"><CounterList Name="RetrieveMetadataForRichClient SDK call" TotalTimeMSec="4901.4901" PercentFromTotal="100" /></CounterList><CounterList Name="LoadCacheFromXml - LoadMasks=All, OData" TotalTimeMSec="1566.1566" PercentFromTotal="20.7"><CounterList Name="BuildContainerFromXml" TotalTimeMSec="1377.1377" PercentFromTotal="87.93"><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=Attribute" TotalTimeMSec="673.0673" PercentFromTotal="48.87"><CounterList Name="Add data to the collection" TotalTimeMSec="670.067" PercentFromTotal="99.55" /><CounterList Name="Identify and set collection size" TotalTimeMSec="3.0003" PercentFromTotal="0.45" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=LocalizedLabel" TotalTimeMSec="219.0219" PercentFromTotal="15.9"><CounterList Name="Add data to the collection" TotalTimeMSec="167.0167" PercentFromTotal="76.26" /><CounterList Name="Identify and set collection size" TotalTimeMSec="52.0052" PercentFromTotal="23.74" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=OptionSet" TotalTimeMSec="135.0135" PercentFromTotal="9.8"><CounterList Name="Add data to the collection" TotalTimeMSec="124.0124" PercentFromTotal="91.85" /><CounterList Name="Identify and set collection size" TotalTimeMSec="11.0011" PercentFromTotal="8.15" /></CounterList><CounterList Name="LoadAttributesHelper" TotalTimeMSec="74.0074" PercentFromTotal="5.37"><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=ViewAttribute" TotalTimeMSec="50.005" PercentFromTotal="67.57"><CounterList Name="Identify and set collection size" TotalTimeMSec="34.0034" PercentFromTotal="68" /><CounterList Name="Add data to the collection" TotalTimeMSec="16.0016" PercentFromTotal="32" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=AttributeLookupValue" TotalTimeMSec="12.0012" PercentFromTotal="16.22"><CounterList Name="Add data to the collection" TotalTimeMSec="7.0007" PercentFromTotal="58.33" /><CounterList Name="Identify and set collection size" TotalTimeMSec="5.0005" PercentFromTotal="41.67" /></CounterList></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=EntityRelationshipRole" TotalTimeMSec="54.0054" PercentFromTotal="3.92"><CounterList Name="Add data to the collection" TotalTimeMSec="51.0051" PercentFromTotal="94.44" /><CounterList Name="Identify and set collection size" TotalTimeMSec="3.0003" PercentFromTotal="5.56" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=EntityRelationshipRelationships" TotalTimeMSec="42.0042" PercentFromTotal="3.05"><CounterList Name="Identify and set collection size" TotalTimeMSec="29.0029" PercentFromTotal="69.05" /><CounterList Name="Add data to the collection" TotalTimeMSec="13.0013" PercentFromTotal="30.95" /></CounterList><CounterList Name="LoadOrgSettings" TotalTimeMSec="40.004" PercentFromTotal="2.9" /><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=Relationship" TotalTimeMSec="35.0035" PercentFromTotal="2.54"><CounterList Name="Add data to the collection" TotalTimeMSec="35.0035" PercentFromTotal="100" /><CounterList Name="Identify and set collection size" TotalTimeMSec="0" PercentFromTotal="0" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=Entity" TotalTimeMSec="32.0032" PercentFromTotal="2.32"><CounterList Name="Add data to the collection" TotalTimeMSec="32.0032" PercentFromTotal="100" /><CounterList Name="Identify and set collection size" TotalTimeMSec="0" PercentFromTotal="0" /></CounterList><CounterList Name="LoadOptionSetsHelper" TotalTimeMSec="21.0021" PercentFromTotal="1.53"><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=AttributePicklistValue" TotalTimeMSec="20.002" PercentFromTotal="95.24"><CounterList Name="Add data to the collection" TotalTimeMSec="14.0014" PercentFromTotal="70" /><CounterList Name="Identify and set collection size" TotalTimeMSec="6.0006" PercentFromTotal="30" /></CounterList></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=EntityRelationship" TotalTimeMSec="18.0018" PercentFromTotal="1.31"><CounterList Name="Add data to the collection" TotalTimeMSec="16.0016" PercentFromTotal="88.89" /><CounterList Name="Identify and set collection size" TotalTimeMSec="1.0001" PercentFromTotal="5.56" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=RelationshipExtraCondition" TotalTimeMSec="12.0012" PercentFromTotal="0.87"><CounterList Name="Add data to the collection" TotalTimeMSec="9.0009" PercentFromTotal="75" /><CounterList Name="Identify and set collection size" TotalTimeMSec="3.0003" PercentFromTotal="25" /></CounterList><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=Privilege" TotalTimeMSec="5.0005" PercentFromTotal="0.36"><CounterList Name="Add data to the collection" TotalTimeMSec="5.0005" PercentFromTotal="100" /><CounterList Name="Identify and set collection size" TotalTimeMSec="0" PercentFromTotal="0" /></CounterList><CounterList Name="LoadVersion" TotalTimeMSec="0" PercentFromTotal="0" /><CounterList Name="LoadDescriptionsFromXml - MetadataEntityName=ManagedProperty" TotalTimeMSec="0" PercentFromTotal="0"><CounterList Name="Add data to the collection" TotalTimeMSec="0" PercentFromTotal="0" /><CounterList Name="Identify and set collection size" TotalTimeMSec="0" PercentFromTotal="0" /></CounterList></CounterList><CounterList Name="BuildMetadataCacheFromMetadataContainer" TotalTimeMSec="169.0169" PercentFromTotal="10.79"><CounterList Name="MemoryEfficientMetadataCacheDataProvider - create and initialize" TotalTimeMSec="169.0169" PercentFromTotal="100" /></CounterList></CounterList><CounterList Name="Build XmlDocument from XmlReader" TotalTimeMSec="813.0813" PercentFromTotal="10.75" /><CounterList Name="WriteCacheToLocalFile" TotalTimeMSec="203.0203" PercentFromTotal="2.68" /></CounterList><CounterList Name="LoadCacheFromLocalFile" TotalTimeMSec="20.002" PercentFromTotal="0.26" /></CounterList></CounterList>
  [2012-03-29 10:20:07.361] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Platform.Metadata |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | OfflineWatcher..cctor
  at OfflineWatcher..cctor()
  at OfflineWatcher.add_RCWentOnline(RCWentOnlineEventHandler value)
  at ClientCrmCache`1.RegisterEvents(NotificationEventType[] eventTypes, NotificationEventHandler notificationHandler)
  at ClientCrmCache`1..ctor(String cacheIdentifier, NotificationEventType[] eventTypes, NotificationEventHandler notificationHandler, SharedCacheBaseLoadCacheDataCallback`1 loadCacheData)
  at ClientCrmCacheFactory.GetCrmCache(String cacheId, NotificationEventType[] eventType, NotificationEventHandler eventHandler, TimeSpan expirationLength, Boolean isExpirationSliding, SharedCacheBaseLoadCacheDataCallback`1 refreshCallback)
  at CrmMultiOrgCache`2..ctor(String cacheIdentifier, NotificationEventType[] eventType, TimeSpan expirationLength, Boolean isExpirationSliding)
  at OrganizationCache..ctor()
  at OrganizationCache..cctor()
  at OrganizationCache.Instance()
  at OutlookConfigurator.InitializeMapiStoreForFirstTime()
  at OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
  at ConfigEngine.Configure(Object stateInfo)
  at QueueUserWorkItemCallback.WaitCallback_Context(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
  at ThreadPoolWorkQueue.Dispatch()

  >Unable to Read RCOffline registry value
  [2012-03-29 10:20:19.771] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
  at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
  at RegistryWatcher.RegTrackerThreadProc()
  at ThreadHelper.ThreadStart_Context(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
  at ThreadHelper.ThreadStart()

  >Crm Exception: Message: Invalid OrganizationId "6156a5b3-5fe5-4ab2-9d35-059c8615a5d5"., ErrorCode: -2147220970
  [2012-03-29 10:20:19.817] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | MiniDump.CreateDumpInternal
  at MiniDump.CreateDumpInternal(MiniDumpReasons reason, Exception exception)
  at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
  at InvalidOrganizationIdException..ctor(Guid organizationId)
  at ClientOrganizationContextFactory.Get(Guid organizationId)
  at ClientOrganizationContextFactory.Microsoft.Crm.IOrganizationContextFactory.GetOrganizationContext(Guid organizationId)
  at CrmMultiOrgCache`2.RefreshClientEntryCallback(String key)
  at ClientCrmCache`1.RefreshEntryWaitCallback(Object keyString)
  at ClientCrmCacheInternal.InvokeAllCallbacks(Object nullObject)
  at TimerQueueTimer.CallCallbackInContext(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at TimerQueueTimer.CallCallback()
  at TimerQueueTimer.Fire()
  at TimerQueue.FireNextTimers()
  at TimerQueue.AppDomainTimerCallback()
  >MiniDump: TraceDirectory setting not set or missing. Defaulting to temporary folder.
  [2012-03-29 10:20:19.824] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Warning | ClientCrmCacheInternal.InvokeAllCallbacks
  at ClientCrmCacheInternal.InvokeAllCallbacks(Object nullObject)
  at TimerQueueTimer.CallCallbackInContext(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at TimerQueueTimer.CallCallback()
  at TimerQueueTimer.Fire()
  at TimerQueue.FireNextTimers()
  at TimerQueue.AppDomainTimerCallback()
  >Failed to refresh entry. Exception Microsoft.Crm.Application.SMWrappers.InvalidOrganizationIdException: Invalid OrganizationId "6156a5b3-5fe5-4ab2-9d35-059c8615a5d5".
     at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.Get(Guid organizationId)
     at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.Microsoft.Crm.IOrganizationContextFactory.GetOrganizationContext(Guid organizationId)
     at Microsoft.Crm.Caching.CrmMultiOrgCache`2.RefreshClientEntryCallback(String key)
     at Microsoft.Crm.ClientCrmCache`1.RefreshEntryWaitCallback(Object keyString)
  [2012-03-29 10:20:19.925] Process:Microsoft.Crm.Application.Outlook.ConfigWizard |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error | InvalidOrganizationIdException..ctor
  at InvalidOrganizationIdException..ctor(Guid organizationId)
  at ClientOrganizationContextFactory.Get(Guid organizationId)
  at ClientOrganizationContextFactory.Microsoft.Crm.IOrganizationContextFactory.GetOrganizationContext(Guid organizationId)
  at CrmMultiOrgCache`2.RefreshClientEntryCallback(String key)
  at ClientCrmCache`1.RefreshEntryWaitCallback(Object keyString)
  at ClientCrmCacheInternal.InvokeAllCallbacks(Object nullObject)
  at TimerQueueTimer.CallCallbackInContext(Object state)
  at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
  at TimerQueueTimer.CallCallback()
  at TimerQueueTimer.Fire()
  at TimerQueue.FireNextTimers()
  at TimerQueue.AppDomainTimerCallback()

  I can access the CRM via web client without issue and if I try to setup the CRM client on a different machine I get the same problem; even though the CRM client is already installed on that same machine for a different user and it works fine for them.

  Really hope someone can help me with this.

  Thanks,
  Reece

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