User not able to connect to hosted CRM 2011 following rollup 7
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maandag 30 april 2012 15:11
Hi there,
I have a stange problem for a user on one PC. The user connects to a hosted CRM 2011 system and uses the CRM Outlook client with Outlook 2010 SP1. They recently updated to Rollup 7 for the client and now they are unable to connect via Outlook or via the web portal in IE. We have removed the rollup, uninstalled the CRM outlook client, reset IE to its default settings and the user is still unable to connect to the web portal. They receive a 404 error.
The user is able to connect to the portal from other PC's, so the issue is limited to this one system and is not to do with the hosted platform. Can anyone advise what we can do to get this users system working again?
Many thanks,
Steven
Alle reacties
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maandag 30 april 2012 15:21is the clock on the PC more than 5-10 minutes out of sync with the server, this can stop authentication.
Ben Hosking
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maandag 30 april 2012 15:32
Hi Ben,
Thanks for the reply.
The PC is showing the same time as the others on the network unfortunately.
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maandag 30 april 2012 15:42
is CRM server url correct that you have added into outlook.
Can you access CRM using IE browser on that machine.
make sure the the computer a member of the domain?
KB articles to check
http://support.microsoft.com/kb/910090
http://support.microsoft.com/kb/2502671
http://support.microsoft.com/kb/2498357
Ben Hosking
Check out my CRM Blog
Linked-In Profile
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maandag 30 april 2012 15:45Moderator
When other users log in to this PC, are they able to connect? What happens when the browse directly to the IP address of the hosted service?
You might also want to try re-installing Microsoft Dynamics CRM for Outlook and then running the new troubleshooting wizard which is able to diagnose and resolve a lot of common errors.
Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.
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maandag 30 april 2012 15:48
The Url is definitely correct as I have tested it on my own PC. When we try to access the url via IE we get to the login page, but then when credentials are supplied we are given a 404 error. On my PC I can access the web portal with the same url and credentials with no problems at all. The PC is a member of the domain and there are no relevant errors in the event viewer.
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dinsdag 1 mei 2012 4:45ModeratorIt sounds like it's definitely an issue with the Internet Explorer settings for this user on this PC. Have you tried 'Reset all zones to default level' in IE?
Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.
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dinsdag 1 mei 2012 13:41
I have managed to get it to connect by removing the CRM for Outlook plugin, resetting Internet Explorer settings to default and then reinstalling the CRM plugin.
However now when the user tries to mark an Email as 'Set Regarding' a message appears that says
'THe selected action cannot be completed while a synchronisation is in progress. Click Finish or Cancel in the Synchronization Progress dialogue box, and then try again', however the dialogue box is not shown. The synch settings are still the default ones.
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vrijdag 10 augustus 2012 1:20
Did you find something to resolve this new issue? We too are having this issue with one user when they go to "Set Regarding" or "Track in CRM":
"The selected action cannot be completed while a synchronization is in progress. Click Finish or Cancel in the Synchronization Progress dialogue box, and then try again."
But like you, we do not have a dialogue box shown and the system does not appear to be synching at all.
Thanks!
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vrijdag 31 augustus 2012 0:58I have the same problem on 2 computers. Any help is appreciated.
