vrijdag 20 juni 2008 20:23
I run windows Terminal Server 2008. I have several users on my Terminal Server running CRM 4.0. I have run into two users for which I can not complete the CRM configuration. It fails stating that the MS outlook is not set as the default email client. However, I have tried control panel default programs, outlook - set as default. I have tried setting MS mail as the default, opening outlook and when it prompts to set as default mail client, choosing yet. Neither of these options resolves the issue. I have setup a new outlook profile - no impact, interestingly it does not warn me that the user has two profiles and CRM can only be set on one of them.
I think it is related to redirected application data - perhaps CRM install is looking at the local user\username\appdata folder and not the redirected location.
Anyone have any ideas on how to get CRM to see that Outlook is set as the default mail client?
zaterdag 21 juni 2008 5:53Moderator
When installing the CRM Outlook client on a Terminal Server in Application Mode, you must log in as EACH USER and install it, for each user. You cannot just install it like other applications on a TS.
Do I understand your question/situation properly?
maandag 23 juni 2008 17:09Moderator
you can install it as like other machine for more see MS CRM Implementation gudie.
if outlook will work for terminal server you can install it on it.
msn : email@example.com
dinsdag 15 juli 2008 4:57
Sorry for the long delay - the problem persists.
CRM 4.0 outlook client is installed and each crm user needs to be configured. But the configuration fails stating that outlook in not the default email client (however outlook has been set as the default email client). I can't get past this. Each new user seems to have this problem. The users that existed before we upgraded the server from 2003 to 2008 configured without issue.
woensdag 30 juli 2008 11:04I don't think this is a Terminal Server issue as I use Windows Server 2008 Standard as a
workstation OS and am experiencing the same issue of the CRM Configuration Wizard stating that my Outlook 2007:
"Microsoft Outlook is not set as the default mail client. Please set Microsoft Outlook as the default mail client from Control Panel\Internet Options\Programs, and then re-run the check."
woensdag 30 juli 2008 11:29
I think this is actually more likely to be an x64 issue than a Windows Server 2008 issue.
Happily though I have managed to solve it, check out the solution on my blog at: